Pete Albarado
Dickinson,TX
Summary
Experienced service industry professional with a strong ability to effectively communicate information across various channels, ensuring top-notch customer support. Skilled in managing interactions with multiple stakeholders to deliver exceptional service experiences. Demonstrated expertise in providing attentive and professional assistance to meet and exceed customer expectations. Proficient in navigating complex situations and resolving issues efficiently to maintain high levels of customer satisfaction.
Overview
14
14
years of professional experience
Work History
Vehicle Inspection Reviewer
Inspection Service of America
06.2024 - Current
- Verify 30-50 vehicle inspection reports daily to ensure completion
- Identify issues with reported vehicle inspection
- Communicate with extended warranty companies
- Verify pre-existing conditions, resulting in fewer claims to be paid by customers
Contract Vehicle Inspector
National Inspection Service, ISA, Lemon Squad, MCI, Accurate Mechanical
08.2020 - 06.2024
- Includes semi-tractor trailers, industrial vehicles, automobiles, and motorcycles
- Performed over 800 vehicle inspections.
- Utilize specialized equipment and diagnostic tools.
- Record detailed findings and observations during inspections.
- Review, update, and process online inspection reports.
Shop Production Manager/Dispatcher Service Advisor
Jerry Ulm Chrysler Dodge Jeep Ram
09.2019 - 03.2020
- Schedule service tickets and maintain daily schedule for technicians.
- Order parts for special orders as needed.
- Sound ability to articulate available services to customers.
- Initiate automotive services and repairs by ascertaining performance problems and services requested.
- Verify warranty and service contract coverage.
- Develop estimates and write repair orders.
- Maintain customer rapport and records.
- Experience in both ADP (Web Suite) and Reynolds and Reynolds (ERA).
- Substantial knowledge of vehicle repairs on various makes and models.
- Carlos Batista, Service Manager, 813-872-6645
- Reason for Departure: Covid 19 Epidemic
Service Advisor
Seymour's Garage
04.2017 - 08.2018
- Sound ability to articulate available services to customers.
- Initiate automotive services and repairs by ascertaining performance problems and services requested.
- Verify warranty and service contract coverage.
- Develop estimates and write repair orders.
- Maintain customer rapport and records.
- Experience in both ADP (Web Suite) and Reynolds and Reynolds (ERA).
- Substantial knowledge of vehicle repairs on various makes and models.
- Mark Colaw, Owner, 210-341-1171
- Reason for Departure: Moved to Bahamas for Spouse’s job
Service Manager
Freedom Chevrolet
08.2015 - 05.2016
- Made sure teams executed all their assigned duties every day through speed and expertise.
- Ensured replacement parts are top quality
- Monitored crew’s work performance to make sure they adhered to quality assurance guidelines.
- Ensured that the shop was kept clean and operating safely and in accordance with local, state and federal guidelines regarding hazardous materials handling and disposal.
- Rick Lawver, Service Director, 210-697-6000 (Reference Available)
- Reason for Departure: Enrolled in School
Service Advisor
Cavender Chevrolet
07.2011 - 08.2015
- Sound ability to articulate available services to customers.
- Initiate automotive services and repairs by ascertaining performance problems and services requested.
- Verify warranty and service contract coverage.
- Develop estimates and write repair orders.
- Maintain customer rapport and records.
- Experience in both ADP (Web Suite) and Reynolds and Reynolds (ERA).
- Substantial knowledge of vehicle repairs on various makes and models.
- Ginger Lopez, Service Manager, 210-477-8300 (Reference Available)
Education
General Studies
Lamar University
Beaumont, TexasSkills
- Detailed vehicle inspection
- Documentation and reporting
- Critical analysis
- Customer needs assessment
- Problem-solving
- Vehicle assessment
- Customer consulting
- Customer service
- Customer relationship management
- Strong work ethic
- Multitasking and organization
- Client rapport
- Attention to detail
Accomplishments
- Increased Customer Satisfaction Index (CSI) average for Freedom Chevrolet from 64.1 (Aug 2015) to 88.9 (June 2016).
- Ranked #1 in CSI in the Texas region by GM in 2006 and 2014.
- Service Manager and Service Advisor Certification.
- Top Performer for Lemon Squad in 2023.
Timeline
Vehicle Inspection Reviewer
Inspection Service of America
06.2024 - Current
Contract Vehicle Inspector
National Inspection Service, ISA, Lemon Squad, MCI, Accurate Mechanical
08.2020 - 06.2024
Shop Production Manager/Dispatcher Service Advisor
Jerry Ulm Chrysler Dodge Jeep Ram
09.2019 - 03.2020
Service Advisor
Seymour's Garage
04.2017 - 08.2018
Service Manager
Freedom Chevrolet
08.2015 - 05.2016
Service Advisor
Cavender Chevrolet
07.2011 - 08.2015
General Studies
Lamar University
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