Pete Bernal
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
State Farm
Virginia Beach, NV
05.2026 - Current
- Assisted clients in understanding insurance policies and coverage options.
- Conducted policy reviews to ensure client needs were met effectively.
- Processed insurance applications and maintained accurate client records.
Shift Manager
Bonchon Chicken
Virginia Beach, Virginia
11.2022 - 05.2026
- Supervised daily operations to ensure efficient service and food quality.
- Trained and mentored staff on food preparation and customer service standards.
- Resolved customer complaints promptly to enhance dining experiences at the restaurant.
- Coordinated with kitchen staff to ensure timely food production and delivery.
Shift Supervisor
SaladWorks
Virginia Beach
06.2022 - 01.2023
- Supervised daily operations to ensure efficient service and food quality.
- Trained new team members on procedures and customer service standards.
- Managed inventory levels and ordered supplies as needed for the kitchen.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Warehouse Worker
First Data
Chesapeake, Virginia
10.2021 - 04.2022
- Operated forklifts and pallet jacks for efficient material movement.
- Sorted and packaged products for timely distribution to clients.
- Maintained accurate inventory records using warehouse management systems.
Retail Sales Associate
Vans Shoes
Norfolk, VA
11.2020 - 11.2021
- Provided exceptional customer service to enhance the shopping experience.
- Assisted customers in selecting and fitting footwear for comfort and style.
- Operated point-of-sale systems to process transactions efficiently.
- Collaborated with team members to achieve sales targets and goals.
- Restocked merchandise and ensured displays were visually appealing and current.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Delivery Driver
DoorDash
Norfolk, Virginia
08.2020 - 11.2021
- Delivered food orders efficiently across designated areas.
- Communicated with customers to confirm delivery details.
- Maintained vehicle cleanliness and organized delivery supplies.
- Ensured timely pickups from local restaurants and stores.
Team Member
Wendy's
Norfolk
11.2019 - 10.2021
- Provided excellent customer service in a fast-paced restaurant environment.
- Assisted in food preparation and maintained cleanliness of workstations.
- Operated kitchen equipment safely and efficiently during peak hours.
- Handled cash transactions and processed customer payments accurately.
Education
Granby High School
Norfolk, VirginiaSome College (No Degree) - Marketing
Tidewater Community College
Norfolk, VASkills
- Effective communication
- Problem solving
- Time management
- Adaptability to change
- Customer relationship management
- Operational efficiency
- Conflict resolution
- Workflow management
- Account management
- Problem-solving
- Performance improvement
- Quality assurance
- Attention to detail
- Customer service
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
Certification
- Property and Casualty Insurance License
Timeline
Insurance Agent
State Farm
05.2026 - Current
Shift Manager
Bonchon Chicken
11.2022 - 05.2026
Shift Supervisor
SaladWorks
06.2022 - 01.2023
Warehouse Worker
First Data
10.2021 - 04.2022
Retail Sales Associate
Vans Shoes
11.2020 - 11.2021
Delivery Driver
DoorDash
08.2020 - 11.2021
Team Member
Wendy's
11.2019 - 10.2021
Granby High School
Some College (No Degree) - Marketing
Tidewater Community College