Pete Bueno
General Manager
Tucson,AZ
Summary
Dedicated Property Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. I really have a passion for working with people and their families the property management industry is the best. I am hard working and never miss work I am the right guy for the job.
Overview
12
12
years of professional experience
Work History
General Manager
Seven Property Management Group
08.2022 - Current
- Manage 8 properties in the Tucson Area.
- Developed and implemented strategies to increase rentals and profitability.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collected rent payments and also scanned them in the bank.
- Worked with vendors on the remodeling of the exterior and interior of apartments.
- Negotiated price and service with vendors to decrease expenses and increase profit.
Community Manager
Mission Management Services
08.2021 - 08.2022
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Manager for multiple HOA portfolios.
- Responsible for several monthly maintenance walks of the properties.
- Supervised ongoing projects on properties.
- Obtain bids for maintenance requests.
- Refer preferred vendors to homeowners
- Approved invoices to be paid for accounting.
- Prepare and attend monthly, quarterly board meetings, and annually.
- Work closely with the board and homeowners on complaints and requests in a professional and courteous manner
- Email, scan, fax documents for homeowners and the board.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
Property Manager
FLM Enterprises LLC & Nicolosi & Fitch
02.2015 - 08.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with legal counsel to resolve tenant disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked with Housing Programs example Section 8, HUD vash etc.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Managed 3 leasing agents, and 6 Maintenance staff on a 332 unit property.
Leasing Agent
Bridge Property Management
06.2011 - 11.2014
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Participated in property inspections to prepare for move-ins and move-outs.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Used [Software] to keep record of financial transactions and rental applications.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Invited prospects to fill out application upon completion of property tour.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
High School Diploma -
Desert View High School
Tucson, AZ05.1995
Skills
- Succession Planning
- New Business Development
- Menu Planning
- Sales Team Development
- Administrative Skills
- Coaching and Mentoring
- Time Management
- Outsourcing
- Labor Cost Controls
- Communication Skills
Timeline
General Manager
Seven Property Management Group
08.2022 - Current
Community Manager
Mission Management Services
08.2021 - 08.2022
Property Manager
FLM Enterprises LLC & Nicolosi & Fitch
02.2015 - 08.2021
Leasing Agent
Bridge Property Management
06.2011 - 11.2014
High School Diploma -
Desert View High School
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