Pete Casola
Imperial
Summary
Motivated sales professional offering progressive sales & marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. Very successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure Pro account expeditor position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Pro Account Sales Associate
Home Depot Ballwin
07.2023 - Current
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Currently developing comprehensive marketing campaigns that effectively reached target audiences, driving brand awareness and increasing revenues with Woodmark Pro Cabinets
- Greeted customers and offered assistance for increased customer satisfaction as our GET scores have been trending up
- Managed customer relations through communication and helpful interactions created over 50 tasks as follow up to pro's
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales through 5 assigned accounts
- Maintained relationships with customers to maximize sales opportunities by creating new activities for new sign ups and new proxtra card's
- Analyzed customer data to identify trends and anticipate customer needs through growth
- Created promotional materials to advertise products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences through quote center and the promise to all pro's that we will always find the best terms and/or price
- Developed strong rapport with customers and created positive impression of business by active listening while maintaining great notes
Appliance Sales Specialist
Home Depot Ballwin
03.2022 - 07.2023
- Boosted sales by effectively showcasing appliance features and benefits to customers consistently champion of HDPP and signing customer for new home depot credit card
- Streamlined the sales process for increased efficiency and better client experience through appliance longevity offers
- Elected Lead Captain while initiating monthly/ fun contests to create awareness
- Organized in-store events with vendors to demonstrate new products, attracting potential customers and boosting sales figures consistently exceeding lead/measure goal
- Collaborated closely with store management, contributing to strategic planning and goal-setting sessions. Created a document for new employees as part of orientation "Whats in it for me"
- Stayed up-to-date on emerging trends within the appliance industry by consumer
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Personal Account Manager
Prosource
02.2021 - 03.2022
- Enhanced client satisfaction by providing personalized financial advice and solutions.
- Managed client portfolios for optimal growth, through diligent monitoring and timely adjustments.
- Built strong relationships with clients to foster trust and loyalty, leading to increased retention rates.
Lowes Flooring Specialist
Lowes
10.2019 - 03.2021
- Improved customer satisfaction by efficiently addressing and resolving any customer issues
- Delivered high-quality results through meticulous attention to detail when installing various types of flooring materials.
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
Account Manager, Preferred Accounts
Maritz Global Events
03.2013 - 01.2019
- Implemented strategic account plans to drive revenue growth and achieve sales targets.
- Negotiated favorable contract terms with clients, leading to long-term partnerships and sustained business growth.
- Monitored industry trends, staying informed of competitor offerings and market developments to better serve clients'' needs.
- Provided ongoing support to clients throughout the sales lifecycle, ensuring a high level of customer satisfaction at all times.
- Identified new business prospects through diligent research and networking efforts, expanding the potential client base within assigned territory.
Catering Dr, Area Sales Mgr, Remote Resort Sales
Marriott Hotels And Resorts
10.2000 - 03.2010
- Increased client satisfaction by creating and implementing innovative ideas such as an indoor Chuppah tailored to kosher clientele
- Expanded business opportunities through proactive networking with local vendors, venues, and industry professionals.
- Monitored industry trends, adjusting sales strategies accordingly to maintain a competitive advantage in the marketplace.
- Exceeded revenue targets by identifying new business opportunities and aggressively pursuing leads. Marriott "Golden circle" recognition for highest sales within the company
- Delivered compelling sales presentations that highlighted product benefits, resulting in increased business
- Organized trade show participation and other marketing events to increase brand visibility within target markets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Science - Economics
California State University Long Beach
Long Beach, CASkills
- Workplace Safety
- Customer Service
- Computer Skills
- Complex Problem-Solving
- Strategy Development
- Oral Communication
- Customer Engagement
- Decision-Making
- Work Planning and Prioritization
- Courteous and Professional
- Consultative Sales Expertise
- Client Engagement
- Relationship Building
- Organizational skills
- Strategic planning
- Leadership qualities- nominated and Completed "rising star" program
Wood worker specializing in lathe work.
Passion for working with wood. When I first joined Home Depot I was so impressed with the culture and the wonderful teammates that initially assist me. I made each one of my teammates a personalized turned pen. I love to surprise customers, friends, relatives, etc with a handmade gift from the heart
Timeline
Pro Account Sales Associate
Home Depot Ballwin
07.2023 - Current
Appliance Sales Specialist
Home Depot Ballwin
03.2022 - 07.2023
Personal Account Manager
Prosource
02.2021 - 03.2022
Lowes Flooring Specialist
Lowes
10.2019 - 03.2021
Account Manager, Preferred Accounts
Maritz Global Events
03.2013 - 01.2019
Catering Dr, Area Sales Mgr, Remote Resort Sales
Marriott Hotels And Resorts
10.2000 - 03.2010
Bachelor of Science - Economics
California State University Long Beach
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