Pete Christensen
Merrick,NY
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
27
27
years of professional experience
Work History
IT Specialist
Basic Pay LLC
2007.01 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- FTP server creation/maintenance
- Payroll processing
- Payroll Transmissions
- 401K, Union files created and uploaded
- Year End Processing
Owner
PCJ Consulting
2005.07 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Maintained comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to role of IT specialist.
- Performed server backups and changed and replaced backup tapes daily.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained employees on new technologies, increasing competency levels across organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to company's IT ecosystem.
- Monitored systems in operation and input commands to troubleshoot areas.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Reduced downtime by identifying potential issues and resolving them proactively.
EDI Support
Wipro Inc.
1997.05 - 2005.07
- Tracked files from origin to destination and troubleshot errors.
- Built and deepened positive and productive relationships with business partners.
- Created and maintained EDI customer maps.
- Implemented robust monitoring tools to track performance metrics, enabling proactive response when thresholds were exceeded or anomalies detected.
- Collaborated with IT teams to resolve technical issues, ensuring uninterrupted EDI operations and minimizing downtime.
- Enhanced data accuracy for inbound and outbound transactions through rigorous validation checks and quality assurance measures.
Education
High School Diploma -
Ward Melville
East Setauket, NY06.1985
Associate of Applied Science - Data Processing Technology
SUNY Farmingdale
Farmingdale, NY05.1988
Bachelor of Science - Computer Science
SUNY Stony Brook
Stony Brook, NY05.1992
Skills
- IT Troubleshooting
- System Upgrades
- Application support
- Network Administration
- Data Recovery
- Network configuration
- Technical Support
- Hardware upgrades
- User Support
- Hardware diagnostics
- Hardware and Software Repair
- Remote Technical Support
Timeline
IT Specialist
Basic Pay LLC
2007.01 - Current
Owner
PCJ Consulting
2005.07 - Current
EDI Support
Wipro Inc.
1997.05 - 2005.07
High School Diploma -
Ward Melville
Associate of Applied Science - Data Processing Technology
SUNY Farmingdale
Bachelor of Science - Computer Science
SUNY Stony Brook
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