Accomplished, pragmatic healthcare leader with strong experience in leadership roles across multiple healthcare environments. Adept at implementing strategic plans, driving growth, and improving operations. Skilled in budgetary and financial management. Collaborative and team-first style dedicated to building and enabling a talented and motivated team to achieve collective goals.
Chief executive providing leadership and accountability for overall strategic and operational direction of this thriving ambulatory care center that provides medical, mental health, and wellness services to 47,000+ students. Responsibilities include:
Co-founded this start-up to develop a more engaging and interactive healthcare solution for rehabilitation and tele-rehabilitation. This platform was designed to achieve improved therapy outcomes for physical functioning through game design, rehabilitation therapy, motion detection technologies, tele-health strategies, and social support tools. Unfortunately, inability to attract investment limited success, and the project was eventually abandoned in 2015.
Chief operations responsibility at this thriving and progressive ambulatory care center serving the Bloomington campus of Indiana University. Responsibilities included supporting continuous process and performance improvement for clinical care delivery, operations, and compliance. Working closely with leadership to provide effective support for campus health. Successfully managing budgets and allocated resources to maximize productivity and profitability. Leveraging data and analytics to make informed decisions and drive business improvements.
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Managed the business activity of the School of Optometry's Atwater Eye Care Center. Responsibilities included management of all clinic support staff, including all hiring and evaluation of performance, supervising all billing and collection efforts, Coordinating insurance contracting and credentialing of providers, and resolving patient concerns relating to billing and patient services.
Developed and managed a team of proposal specialists who prepared proposal documents in response to requests from corporations throughout the southeastern United States to provide managed care services to their employees. This team worked directly with Account Executives to successfully bid on new accounts and to expand on existing accounts. This team contributed greatly to the expansive growth of National Account commercial membership exceeding 100,000.
Responsible for the effective management of a 141-bed skilled and intermediate long-term health care and rehabilitation facility. My responsibilities included developing and managing an annual operating budget in excess of $3.5 million, managing approximately 165 employees within numerous departments ranging from bookkeeping to nursing to rehabilitative services, and working directly with the Medical Director and medical staff to develop and enforce patient care policies to ensure quality care, and routinely interacting with patients and their families on an informal and formal basis to address their needs and concerns.
Received extensive training in all aspects of managing a long-term healthcare facility. As part of this program, I was trained in the areas of fiscal management, human resources, marketing, Medicaid and Medicare assistance programs, and all other aspects of long-term health care and facility management. I directly supervised housekeeping and laundry staff as part of my training.