Pete Herrera
NEWPORT NEWS,Virginia
Summary
Dynamic Practice Manager with a proven track record at Heartland Veterinary Partners, excelling in team leadership and operational strategy. Enhanced client satisfaction through targeted initiatives and optimized workflow coordination. Skilled in inventory management and effective policy execution, fostering a collaborative environment that drove practice profitability and employee engagement.
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Manager
Heartland Veterinary Partners/Woodland Veterinary
06.2020 - 02.2025
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Increased overall client satisfaction rates by implementing targeted customer service initiatives tailored specifically toward each unique demographic within our community base.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Established a comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
- Oversaw the design and implementation of a new office layout that increased workspace functionality and improved overall workflow efficiency.
- Negotiated contracts with vendors for cost-effective procurement of supplies, equipment, and services necessary for daily operations at the clinic.
- Streamlined inventory management system to reduce waste and maintain optimal supply levels.
- Developed marketing strategies to promote the practice''s services, attracting new clients and increasing overall revenue.
- Developed policies and procedures for effective pharmacy management.
CSR/Veterinary Assistant
Woodland Veterinary Hospital
08.2013 - 06.2020
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Breeding Manager
Poky Pig
03.2008 - 06.2013
- Collaborated with researchers to develop innovative breeding methods, enhancing overall program performance.
- Organized educational seminars to continuously improve staff knowledge on best practices in animal reproduction and genetics.
- Provided exceptional customer service to clients when purchasing breeding stock, offering guidance on selecting animals with optimal genetic potential for their specific needs.
- Developed strong relationships with external partners, including veterinarians, suppliers, and industry professionals.
- Conducted regular evaluations of breeding stock performance, leading to adjustments in selection criteria as needed for optimal results.
- Improved breeding program efficiency by developing and implementing new protocols for animal care and management.
- Maintained accurate records of all breeding activities to ensure compliance with industry standards and regulations.
- Managed a team of technicians, ensuring proper training in animal care, record-keeping, and facility maintenance.
- Participated in industry conferences, staying informed on current trends, research findings, and innovations in animal breeding practices.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Automotive Mechanics - Engine, Transmission, Electrical, And Chassis
Northwest Kansas Technical College
Goodland, KSSkills
- Time Management
- Healthcare Practice Management
- Team Leadership
- Process Optimization
- Effective Policy Execution
- Document Control
- Operational Strategy
- Employee Onboarding
- Optimized Workflow Coordination
- Inventory Management
- Schedule management
Accomplishments
- Supervised team of 8 to 24 staff members.
- Achieved Practice Management Leadership award by introducing new hospital software.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Virginia Driver's License
- Practice Manager Workshop, Heartland Veterinary Partners 12/24
- Resolving Conflicts 12/24
Languages
Spanish
Limited Working
Timeline
Practice Manager
Heartland Veterinary Partners/Woodland Veterinary
06.2020 - 02.2025
CSR/Veterinary Assistant
Woodland Veterinary Hospital
08.2013 - 06.2020
Breeding Manager
Poky Pig
03.2008 - 06.2013
Automotive Mechanics - Engine, Transmission, Electrical, And Chassis
Northwest Kansas Technical College
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