Summary
Overview
Work History
Education
Skills
Timeline
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Pete Ikemoto

Pete Ikemoto

12 Bradbury Lane Newburyport,MA

Summary

Dynamic and Results-Driven Director of Digital/Technology PMO with extensive experience in Program/Project Management and Agile methodologies. Known for an assertive, proactive approach to leadership, with a proven track record in conflict resolution, team-building, executive communication, and expertise across Agile, Lean, and Waterfall frameworks. Recognized for re-energizing stagnant projects and driving transformation initiatives, including Continuous Improvement, Lean, and Kaizen. Brings a strong foundation in management consulting, enabling successful delivery of large-scale, complex digital initiatives and establishing a reputation for excellence in strategic program execution.

Overview

29
29
years of professional experience

Work History

Director - Digital/Tech PMO

Planet Fitness World Headquarters
Hampton, USA
11.2018 - Current
  • Built and led a team of technology program managers, providing leadership and oversight to large program teams and matrixed squads across domains including Services, Infrastructure, Web/Portal, Mobile App, and Member Management Systems consisting of both employees and large cohorts of consultants/vendors
  • Elevated agile maturity within the organization by coaching and developing staff through process transformations, introducing normalized agile metrics for tracking and reporting across the enterprise
  • Drove strategic planning as the orchestrator of annual technology budget planning and project prioritization, aligning initiatives with corporate goals and maximizing resource allocation
  • Spearheaded executive alignment as the primary voice and facilitator for all executive-level technology portfolio steering committees, ensuring transparency and alignment with organizational objectives
  • Transformed program performance by turning around an underperforming mobile program within nine months, positioning it as a highly recognized and high-performing initiative
  • Led the launch of Planet Fitness's first self-developed mobile app, an omni-channel platform, overseeing all phases from UX design to development and monetization-creating a new digital revenue stream for corporate HQ
  • Enhanced app capabilities by directing the development of major features such as short- and long-form workouts, class scheduling, club finder, activity logging, live streaming, and account self-management, significantly enriching member experience
  • Instituted continuous improvement practices using Lean methodologies, introducing Root Cause Problem Solving (RCPS) and rapid experimentation frameworks that enhanced process efficiency
  • Implemented the Scaled Agile Framework (SAFe) across the enterprise, standardizing agile practices to improve collaboration, speed to market, and overall project outcomes
  • Founded and led the Franchisee Leadership Committee for mobile strategy, establishing a 'gold standard' template for franchisee engagement and collaborative working groups
  • Developed production support processes for the mobile app, ensuring streamlined operations and maintaining high levels of user satisfaction and system reliability

Senior Program Manager

Liberty Mutual Insurance
Dover, USA
06.2013 - 11.2018
  • Led a $40M program overseeing all project management aspects, including work planning, analysis, vendor management, leadership communication, governance reporting, risk management, and the full development lifecycle of large IT initiatives
  • Established operational metrics program to measure key performance indicators, such as installation performance, intake quality, late task trends, test case execution, milestone adherence, and defect aging-transforming qualitative assessments into data-driven metrics
  • Orchestrated a Lean transformation within the team, introducing Lean ceremonies and launching a continuous improvement program that realized over $1.1M in efficiencies in the first year
  • Formed and directed a 'quick hits' team of cross-functional members from distribution, operations, and IT, driving 15 targeted process improvements in the installation process over a four-month period
  • Standardized leadership communication by independently developing a suite of governance readouts, including monthly steering updates, operational statuses, and leadership dashboards, ensuring efficient and effective upward reporting
  • Equipped upper management with critical quantitative metrics, including component-level sunk costs, milestone tracking, and defect-component correlation matrices, providing visibility into program health and performance
  • Conducted monthly financial forecasting for multi-million dollar programs, managing budget analysis, actuals vs
  • Forecast comparisons, financial trending, root cause analysis on overspend, and creation of financial dashboards
  • Revitalized a $1.1M Sybase upgrade program, implementing an MVP agile framework that stabilized and improved the application suite's performance, bringing consistency to the platform
  • Formed a senior-level scrum team, providing agile coaching, establishing agile ceremony cadences, and developing team norms to accelerate the team's agile maturity and improve productivity across 120 controlled components
  • Led a security mitigation initiative to protect Customer Proprietary Network Information (CPNI) data in non-production environments, safeguarding sensitive customer data from potential breaches
  • Drove critical infrastructure upgrades and platform initiatives, including: Cloud migration to enhance agility and modernize outdated platforms, Database upgrades to optimize batch processing and online performance, Implementation of Multi-Factor Authentication (MFA) to bolster security and protect against external threats

Senior Program Manager

Verizon
Arlington, USA
11.2005 - 06.2013
  • Led the successful implementation of a multi-year, multi-million-dollar program to replace an aging presales engine with a dynamic Siebel CRM solution, utilizing an Iterative Development Lifecycle to ensure alignment with business needs and process improvements
  • Oversaw the business case and financial management for large-scale programs, securing necessary funding and managing both development and vendor costs to ensure budget adherence throughout the program's lifecycle
  • Served as primary liaison between the executive steering team and project teams, communicating critical issues, key metrics, milestone status, and providing clear executive reporting for informed decision-making
  • Directed the entire User Acceptance Testing (UAT) process for multi-phased IT programs, coordinating across functional stakeholders to ensure seamless testing and high-quality program outcomes
  • Turned around a failing program to replace Verizon's global contracting engine, achieving an alpha implementation within three months and launching to General Availability (GA) within five months, meeting urgent business demands
  • Designed and implemented a PMO structure that established cradle-to-grave milestones throughout the Software Development Lifecycle (SDLC), covering Business Case Development, Requirements, Analysis, Design, Development, Testing, Implementation, and Return on Investment (ROI) assessment
  • Developed comprehensive metrics and reporting for strategic programs like PremiSys, GCT, and Order Flow Through, producing actionable insights through trending analysis, executive scorecards, aging reports, baseline metrics, ROI assessments, and financial analysis

Management Consultant

EMC / Business Edge Solutions
06.2004 - 11.2005
  • Collaborated with Verizon Communications to stabilize and revitalize their CPE platform consolidation program, breaking through analysis paralysis to drive program momentum and progress
  • Established and led the executive steering committee forum, providing high-level program updates, escalating critical issues, and facilitating communication between executive and project teams to ensure alignment and swift decision-making
  • Coordinated program implementation timelines through proactive cross-unit communication, engaging all impacted parties to ensure on-schedule delivery and goal alignment across teams
  • Centralized issue and risk management by partnering with project managers to lead cross-functional forums, encompassing departments such as IT, Accounting, Finance, Legal, PMO, Sales, Marketing, Logistics, Order Entry, and Field Operations, streamlining issue resolution and accelerating mitigation efforts

Integration Program Manager

UUNET / Worldcom
Ashburn, USA
11.2000 - 06.2004
  • Led integration and optimization efforts for the UUNet backbone network, seamlessly merging it with newly acquired networks to enhance operational efficiency and network performance
  • Directed operational network build-outs, ensuring robust infrastructure expansion to support business growth and maintain high service levels
  • Oversaw cross-functional collaboration across technical teams, managing end-to-end integration to meet both performance benchmarks and operational reliability goals

Manager IT Project Management

MCI
Fairfax, USA
02.1997 - 11.2000
  • Led a team of IT project managers and assessors responsible for managing the consumer billing platform, ensuring high-quality project delivery and alignment with business requirements
  • Oversaw the entire Software Development Lifecycle (SDLC) for all billing projects and products, providing end-to-end management from project inception through implementation and post-launch assessment
  • Ensured seamless project execution by coordinating across development, QA, and operations teams to meet timeline, budget, and quality standards for billing initiatives

Consultant

CGI / American Management Systems
Fairfax, USA
07.1995 - 02.1997
  • Conducted comprehensive Business Requirements Analysis to translate client needs into actionable technical specifications, ensuring alignment between business objectives and IT solutions
  • Led User Acceptance Testing (UAT) for system implementations, collaborating with stakeholders to validate functionality and ensure high-quality, user-centric outcomes
  • Managed release cycles, coordinating with development and operations teams to support smooth transitions and minimize disruption during system updates and deployments

Education

Business Administration -

Carnegie Mellon University
Pittsburgh, PA
06.1995

Skills

  • Strategic Planning
  • Continuous Improvement, Kaizen
  • Digital Strategy
  • Mobile application design, development, and implementation
  • Project Management Office
  • Agile Methodology Expertise
  • Leadership in Cross-Functional Collaboration
  • Vendor Management
  • Tactical Technology Implementation
  • Lean
  • Risk Management
  • Coaching and Development
  • Data-Driven Evaluation Techniques
  • Verbal and written communication

Timeline

Director - Digital/Tech PMO

Planet Fitness World Headquarters
11.2018 - Current

Senior Program Manager

Liberty Mutual Insurance
06.2013 - 11.2018

Senior Program Manager

Verizon
11.2005 - 06.2013

Management Consultant

EMC / Business Edge Solutions
06.2004 - 11.2005

Integration Program Manager

UUNET / Worldcom
11.2000 - 06.2004

Manager IT Project Management

MCI
02.1997 - 11.2000

Consultant

CGI / American Management Systems
07.1995 - 02.1997

Business Administration -

Carnegie Mellon University

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Pete Ikemoto