Pete Jacobson

• Provide enterprise leadership over Risk Management, Regulatory Compliance, Independent Contractor Compliance, and Agent Procurement/Incorporation for Ryder Last Mile operations across the United States.
• Lead and manage a cross-functional organization consisting of direct reports and indirect reports, supporting nationwide last-mile delivery hubs and dedicated customer accounts.
• Direct motor carrier procurement, vetting, onboarding, and contract management, ensuring compliance with Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) regulations.
• Develop, implement, and oversee risk management frameworks, compliance programs, and internal controls to mitigate operational, regulatory, and financial risk.
• Conduct comprehensive risk assessments, identify compliance gaps, and implement risk mitigation strategies to reduce exposure related to insurance, safety, and regulatory compliance.
• Oversee independent contractor compliance, including insurance compliance, background checks, DOT qualification, and regulatory documentation.
• Manage and optimize carrier capacity planning and recruiting operations, ensuring service-level adherence and alignment with business growth objectives and peak season flex.
• Utilize compliance and risk management platforms including Riskonnect, Openforce, Salesforce and AccuSource to monitor carrier status, compliance metrics, and risk exposure.
• Partner with Legal, Operations, Sales, and Executive Leadership to align compliance strategy, procurement initiatives, and contractor management with organizational goals.
• Prepare and deliver executive-level reporting related to risk exposure, compliance performance, audit readiness, and contractor capacity.
• Lead internal and external audits, investigations, and regulatory inquiries, ensuring timely resolution and corrective action planning.
• Serve as a strategic advisor to senior leadership on risk governance, contractor strategy, regulatory compliance, and operational scalability.

Oversaw risk management practices that minimized potential threats while maximizing opportunities for growth.

• Achieved ambitious targets by motivating team members, setting clear goals, and monitoring progress regularly.
• Optimized supply chain operations for gained efficiency.
• Led change management initiatives during periods of transition ensuring smooth adaptation within organization.
• Established standardized policies and procedures for increased consistency across departments.
• Promoted a culture of continuous improvement through regular evaluations of processes leading to measurable enhancements.
• Delivered consistent on-time project completions with effective resource allocation and time management strategies.
• Successfully navigated challenging economic conditions leveraging prudent financial planning maintaining profitability.
• Developed strong relationships with key stakeholders to facilitate successful partnerships and collaborations.
• Implemented rigorous quality control processes to ensure the highest level of delivery excellence consistently delivered to customers.
• Improved customer satisfaction rates by implementing high-quality service standards and addressing concerns promptly.
• Increased overall efficiency by streamlining group management processes and implementing new systems.
• Reduced operational costs, identifying areas for improvement and implementing cost-saving measures.
• Managed financial performance with accurate budgeting, forecasting, and reporting to maintain strong fiscal health of the organization.
• Restructured underperforming routes resulting in improved organizational effectiveness and limiting cost liability.
• Enhanced team collaboration by fostering a positive work environment and promoting open communication.
• Championed employee professional development, providing opportunities for skill-building workshops and training sessions.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability.
• Developed and implemented strategies to increase profitability and limit liability on underperforming routes.
• Implemented operational strategies and effectively built client and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Collaborated with cross-functional teams to develop innovative solutions.
• Provided thoughtful guidance to personnel in navigating their personal development and build bench-strength.
• Interacted well with clients to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced operational risks while organizing data to forecast performance trends.
• Achieved ambitious targets by motivating team members, setting clear goals, and monitoring progress regularly.

• Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results
• Drove average route profitability from forty percent to sixty percent.
• Manage one or more customer accounts(s) to meet established metrics and performance expectations
• Manage the customer relationship and identify potential opportunities for business growth
• Ensure financial objectives are met and grow revenue for assigned account(s)
• Supervise, develop and manage performance for assigned employees and maintain a positive employee relations environment at assigned account(s)
• Hire, train, supervise, and coach/mentor direct reports and management team
• Maintain a proactive safety program within the account(s) consistent with company policy in order to provide a safe and secure work environment
• Manage the profit and loss statements for assigned account(s) and implement actions as needed.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase profitability.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Launched staff engagement cultural programs in addition to robust reporting tool that increased operational quality.
• Reduced operational risks while organizing data to forecast performance trends.

• Provide leadership and business management to the site
• Train and develop associates with a focus on productivity, safety and customer service
• Foster growth of talent by mentoring, coaching, developing, and recognizing associates
• Manage customers and their expectations
• Train and coach drivers on being customer centric and providing top tier service
• Customer service satisfaction and expectation management
• Drive process improvement through KPI's and lean philosophy
• Manage all logistics operations and performance provided by team members and 3rd party providers
• Ensure effective, reliable, repeatable, and documented processes modeled on Lean methodologies
• Ensure all processes are managed effectively within distribution center operations
• Motivate employees to meet established goals, providing leadership through in-depth training
• Implement continuous improvement and Lean initiatives, strengthening team cohesiveness
• Provide and evangelize a culture of safety and implementation of effective safety management plans
• Used STELLA post-delivery reporting system to track network metrics.

• Responsible for 11 salaried and 163 union associates over multiple shifts
• Inbound and outbound operations for 200 plus truckloads daily
• Operational excellence with the new ASRS implementation
• Manage, coach, and mentor supervisors and associates across the facility
• Manage AOS quality system action items and assist in facility events
• Manage disciplinary actions, hiring, CBA, payroll, reviews and development plans for all employees
• Provide conflict resolution for the site and customer concerns
• Site KPI's, GMP, Continuous Improvement, and cost savings initiatives.

• Responsible for overseeing the day-to-day operations, Inventory, and continuous improvement of a 800,000 square foot facility with over 180 FTE employees
• Assuring 200 plus loads a day including, JIT delivery to the plant, inbound vendor material, inbound from plant and outbound customer shipments are scheduled and processed in a timely manner
• Maintain and manage customer relations and expectations.
• Supervised operations staff and assured employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed systems and procedures to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.

• Responsible for the facility start-up, from construction project management, to hiring all day one site associates prior to opening the facility.
• Responsible for overseeing the operations and continuous improvement of a 800,000 square foot facility with over 180 FTE associates
• Assuring the P&L meets or exceeds the budget plan
• Maintain and manage customer relations and expectations.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Formulated policies and procedures to streamline operations.
• Managed budget implementations, employee evaluations, and contract details.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Manage West Coast Operations Kenco Group-Stryker Medical Division. Los Angeles, San Francisco Portland, Denver, Janesville

• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Developed relationships with over 60 Stryker sales associates.
• Developed processes to save on costs and prevent losses.
• Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
• Optimized logistics management, resulting in reduced delivery times and improved inventory control.
• Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Traveled to five locations and corporate facility to manage each distribution center and perform reviews of individual managers and employees.

• Lead and coordinate all aspects of day-to-day operations for a regional distribution center and ensure on time quality service of 500-600 deliveries monthly.
• Maintain a close relationship with the customer and their sales team
• Ensure a safe and positive culture through daily leadership
• Maintain Safety compliance for DOT and OSHA
• Document disciplinary warnings and OFI letters for site employees
• Responsible for site P&L
• Issue purchase orders and maintain purchase order log at the site level
• Control labor levels and site staffing
• Record monitor and control all site expenses
• Oversee Load Planning, Routing and Common Carrier Utilization
• Serve as site Quality and Safety coordinator
• Develop, motivate, train, and lead a team with tact, diplomacy and authority as needed.
• Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Complied with safe operating practices and assessed operational procedures against best practices.
• Maintained records and logs of work performed and materials and equipment used.
• Conducted thorough risk assessments to proactively address potential issues before escalated into costly problems.
• Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
• Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
• Improved client satisfaction with timely project completion through effective communication and coordination among team members.
• Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
• Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.

• Responsible for overseeing day-to-day operations, sales, brokering, freight transport, driver relations, and contract management
• Ensure on time dispatch, pickup, and delivery of all shipments
• Maintain and manage customer relations and expectations as well as driver performance for 20 plus clients.
• Built strong rapport with clients, fostering lasting relationships and promoting trust in my expertise as Independent Agent.
• Managed diverse portfolio of accounts, adapting sales strategies to meet unique needs of each client segment effectively.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Prepared and presented contracts and other legal documents to clients.
• Developed targeted marketing initiatives to attract prospective clients within niche markets or industries.
• Called ten potential customers per day to expand customer base.

• Facilitate all transportation and warehousing operations to ensure quality controls and safe on time Delivery to customers
• Manage, train, and maintain over 35 qualified Teamster drivers and forklift operators
• Manage personnel levels to ensure proper staffing for daily workloads between terminals
• Drive ISO 9002 compliance and continued improvement
• Document disciplinary warnings and letters for Union hearings and employee termination
• Participate in both ISO 9002 and Department of Transportation compliance audits
• Review billing, payroll, and payables before processed
• Conduct internal audits of SOP guidelines for ISO compliance within the network
• Manage customer relationships through dinners, golf outings, and Cleveland sporting events.
• Enhanced customer satisfaction through effective communication and problem-solving strategies.
• Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
• Traveled to three locations per week to manage each warehouse and perform reviews of individual managers and employees.
• Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
• Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
• Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.

• Oversee core business and operational development functions (e.g
• Purchasing, human resources, finance, P&L) quality control, and daily operations) for Mayflower agency M0355 and its 80 plus associates
• Schedule movers, packers, local drivers, and long haul dispatch
• Administer Train the Trainer program to improve safety, lower claims, and qualify our staff with corporate headquarters
• Adjudicate claims, ensure Department of Transportation compliance, conduct staff meetings, and hire/terminate employees.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
• Managed employee-related issues encompassing labor, turnover and diversity.
• Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
• Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
• Allocated resources to planned programs according to business objectives.
• Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
• Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
• Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
• Implemented data-driven decision making to inform business strategies and drive operational excellence.
• Oversaw staff and sub-contractor performance review assessments.