Pete Johnson
910 317 6816
Fair Bluff,NC
Summary
Adept at leading teams to success, my tenure at the Navy honed my problem-solving and critical thinking skills, ensuring efficient resource management and operational excellence. Demonstrating a strong commitment to customer service and teamwork, I effectively enhanced team efficiency and mission success, leveraging my computer skills for strategic planning and analysis.
Overview
21
21
years of professional experience
Work History
Elite
SAS
NC
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Petty Officer First Class
Navy
Norfolk, VA
08.2003 - 04.2011
- Implemented safety measures to minimize risk of injury or loss during training exercises and missions.
- Enhanced team efficiency by conducting thorough training sessions and implementing best practices.
- Managed resources effectively, ensuring optimal allocation of personnel, equipment, and budget.
- Conducted regular performance evaluations to identify areas for improvement and implement necessary changes.
- Led a high-performing team in achieving mission objectives through exceptional leadership and guidance.
- Streamlined communication processes for improved information flow and decision-making within the unit.
- Upheld high standards of professionalism through strict adherence to military customs, courtesies, traditions while maintaining an inclusive environment.
- Supported humanitarian aid missions by providing essential services in disaster-stricken areas.
- Assisted with recruitment efforts to attract highly qualified candidates into the service branch.
- Managed complex logistical tasks such as supply chain management, transportation coordination, and inventory control.
- Coordinated with other units for joint training exercises, promoting teamwork and enhancing inter-agency cooperation.
- Utilized data analysis techniques to monitor performance metrics and make data-driven decisions in support of operational goals.
- Fostered positive relationships with local authorities and community leaders to promote goodwill and cooperation on joint efforts.
- Mentored junior personnel, fostering strong professional development and growth within the ranks.
- Oversaw maintenance programs to ensure equipment was properly maintained and readily available when needed.
- Provided expert advice on operational matters to senior leadership, contributing to informed decision-making processes.
- Ensured compliance with all applicable regulations, policies, and procedures pertaining to unit operations and activities.
- Developed strategic plans for successful operations, consistently meeting or exceeding goals set forth by superiors.
- Demonstrated adaptability by taking on additional responsibilities during periods of personnel shortages or increased workload demands.
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Directed safe and secure operations of over $Amount worth of government property, resulting in no loss of equipment or negative incidents.
- Operated electronic sensors and Type computer systems to collect, analyze and disseminate electronic intelligence.
- Drafted messages and reports to inform leadership of current situations using Software.
- Supervised logistical functions to support battalion of Number.
- Led team in developing strategic plans to meet operational objectives.
- Coordinated activities of subordinate personnel to support mission success.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Trained and mentored personnel in combat operations and tactics.
- Handled administrative requirements, maintained records and submitted operational reports.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Directed tactical operations in complex and challenging environments.
- Planned and coordinated tactical movements of personnel and equipment.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Prepared and delivered investigative reports and briefings.
- Analyzed intelligence reports and identified potential tactical threats.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Devised and implemented battle plans to achieve tactical objectives.
- Conducted and oversaw interrogations, briefings and debriefings.
Health Care Admin
Onslow County Memorial Hospital
Jacksonville, NC
12.2018 - 12.2020
- Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
- Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
- Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
- Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
- Fostered a positive work environment by implementing employee recognition programs and regularly soliciting feedback from staff to address concerns proactively.
- Coordinated multidisciplinary care team meetings to discuss complex cases requiring collaborative input from various specialists for optimal treatment plans.
- Maintained up-to-date information in electronic medical records software.
- Achieved timely completion of projects by effectively collaborating with cross-functional teams in planning, execution, and evaluation stages.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Developed strategic partnerships with local healthcare providers to expand services offered, enhancing overall care quality for patients.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Boosted revenue generation through the successful implementation of marketing strategies targeting new patient demographics.
- Optimized patient flow within the facility by analyzing current processes and implementing changes to improve efficiency.
- Enhanced department efficiency through the development and implementation of new healthcare policies and procedures.
- Ensured the facility maintained a robust emergency preparedness plan, conducting regular drills and updating protocols as needed to remain compliant with industry best practices.
Store Manager
Family Dollar
Jacksonville, NC
04.2011 - 12.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed and implemented successful staff incentive programs to motivate employees.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Master Of Business Administration - Health Administration
University of Phoenix
Tempe, AZ07.2013
Bachelor Of Health Science - Business Administration
University of Advancing Technology
Tempe, AZ07.2006
Skills
Customer Service
Problem-Solving
Friendly, Positive Attitude
Teamwork and Collaboration
Attention to Detail
Time Management
Flexible and Adaptable
Dependable and Responsible
Multitasking
Multitasking Abilities
Excellent Communication
Critical Thinking
Computer Skills
Organizational Skills
Calm Under Pressure
Active Listening
Organization and Time Management
Decision-Making
Problem Resolution
Verbal Communication
Timeline
Elite
SAS
01.2022 - Current
Health Care Admin
Onslow County Memorial Hospital
12.2018 - 12.2020
Store Manager
Family Dollar
04.2011 - 12.2020
Petty Officer First Class
Navy
08.2003 - 04.2011
Master Of Business Administration - Health Administration
University of Phoenix
Bachelor Of Health Science - Business Administration
University of Advancing Technology