Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
Generic

Pete Loscalzo

Clayton,NC

Summary

Systems Administrator with over 20 years of experience in the IT industry. I have a dynamic range of experience in the industry, from working for IT companies to working in many different fields including Westrock paper. Very proficient in cloud computing, virtualization, Active Directory, Remote desktop and more. I have worked with all Microsoft OS up to and including Windows 11. Self Motivated, with over 30 years of customer service experience. Dynamic, results driven worker with 20+ years IT experience with 30+ years customer service experience, providing leadership in maintaining a high level of performance and ensuring quality customer relations in a fast-paced, high impact environment. Solid track record retaining customer loyalty while maintaining a steady growth in the customer base. Exceptional team leader and mentor; combining innate leadership abilities to recruit and build a top flight, service oriented team that responds quickly and efficiently to customer needs.

Dependable IT professional with strong background installing, maintaining, and repairing Computer systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality, customer service and always professional.

Reputable Technician with 20+ years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Worked with AD, virtualization, Microsoft Azure, could systems management, in depth knowledge of all Microsoft OS, storage, installations and configurations. Customer oriented, on site as well as remote experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Systems Administrator

DMJPS
  • Technical support, installations and configurations
  • Worked with Right Networks cloud software
  • Creating and maintaining accounts in Active Directory
  • Worked in depth with Active Directory, remote support via Connectwise, Exchange mailbox setup and maintenance
  • Remote as well as onsite support
  • Installations and updates in Windows 10 and 11 environments.

Computer Systems Administrator

Westrock Paper Inc.
01.2014 - 01.2021
  • Managed computer and Networks systems at 3 locations in the NC area
  • Technical support, installations and configurations
  • Installed, upgraded and maintained all computer related systems for over 400 users
  • Maintained Active directory
  • Took my three sites to next level upgrading all systems to be accessed remotely
  • Upgrading servers and backup systems with new equipment and software
  • Assisted in Windows 7 and 10 upgrades of all computer systems for over 400 users
  • Assisted with Domain changes and domain upgrades
  • Drove over 300 miles Weekly to maintain each of our 3 NC locations.

Windows 7 Installer

City Of Fayetteville
Fayetteville, NC
01.2014
  • Assisted in short term project to install Windows 7 on Police cruiser laptops
  • Backed up user data and swapped out hard drives, RAM and installed Windows 7
  • Restored data and verified all updates were complete and laptops were functioning properly.

Computer Storage Technician

EMC Corporation
Raleigh, NC
01.2010 - 01.2013
  • Responsible for maintaining and repairing computer storage equipment for testers and engineers within the Research and Development Department
  • (Mainly Dell, IBM, and HP machines)
  • Provided basic break/fix IT support for desktops, laptops and servers
  • Assuring storage equipment maintained and constant flow of operation with minimal to no downtime so as not to interfere with testing operations
  • Replacing important components and other failed parts of the Clariion and VNX storage equipment
  • Break fix and imaging of client machines
  • Played a key role as a team member in the opening of the first EMC Stateside COE, working many overtime hours and moving, setting up and configuring hundreds of cabinets of computer storage equipment
  • Assisted with Windows XP to windows 7 migrations on client systems
  • A few systems needed to remain for XP testing and many were upgraded to Windows 7, 32 and 64 bit.

Owner/Operator/Break fix, Field Technician

Elite Computer Repair
Austin, TX
01.2004 - 01.2008
  • Responsible for the financial and operational integrity of all aspects of the business
  • Desktop repair for all brands of Laptops, Desktops, and Printers; resolving all software and hardware issues
  • Serviced both private and corporate accounts
  • Configuring and installing windows systems from scratch as well as using ghosting software
  • Break fix for all brands of laser printers
  • Built and managed the company from the ground up, growing from a few clients to a successful computer repair and service business by providing and ensuring quality customer service and resolving all issues in a timely and efficient manner
  • OS and data migration.

Dell Certified Technician

Banctec Inc.
Austin, TX
01.2004 - 01.2006
  • Managed service provider
  • Managed service tickets assigned by Dell Support; repaired desktops, laptops, and printers at remote locations under the Dell, HP, and Lexmark Warranties
  • Worked on customer sites, under strict timelines, to repair equipment under warranty
  • Repaired laptops, desktops and printers onsite within a 100 mile radius
  • Desktop support for private as well as business partners.

Education

USAF

Gulf Coast Community College

Northport High School

Skills

  • System Troubleshooting
  • Operations Monitoring
  • Customer Service
  • System Installation
  • Environmental Compliance
  • Maintenance and Repairs
  • Documentation and Reporting
  • Network Administration
  • Performance Improvement
  • Installation and Repair
  • Issue Resolution
  • Maintenance and Repair
  • Software Configuration
  • Program Support
  • Hardware Installation

Certification

  • A+ Certified
  • Compaq, IBM, and Toshiba certified for Laptops and Desktops
  • Dell certified for Laptops, Desktops, and Printers
  • Lexmark and Tektronics printers; HP printers, HP APS desktop and laptop certification
  • Microsoft Windows 7 and 8, XP, ME, 2000, 98, and 95 Operating Systems

Accomplishments

  • Instrumental in the creation and day to day operationsof two businesses from the ground up: Elite Computer Repair in Austin, TX, and Franklin Street Pizza and Pasta in Chapel Hill, NC
  • Managed in excess of 30 employees; responsible for payroll, monthly inventory, scheduling, and the hiring and training of new employees. Maintained and exceeded profit standards
  • Rapidly achieved A+ Certified Engineer Status
  • United States Air Force Veteran

Personal Information

Title: Computer Systems Administrator

Restaurant management experience 8+ years

Active Directory, remote desktop, virtualization, Microsoft Azure, cloud management, Cisco, Citrix, storage, data migration, and much more.

Timeline

Computer Systems Administrator

Westrock Paper Inc.
01.2014 - 01.2021

Windows 7 Installer

City Of Fayetteville
01.2014

Computer Storage Technician

EMC Corporation
01.2010 - 01.2013

Owner/Operator/Break fix, Field Technician

Elite Computer Repair
01.2004 - 01.2008

Dell Certified Technician

Banctec Inc.
01.2004 - 01.2006

Systems Administrator

DMJPS

USAF

Gulf Coast Community College

Northport High School
  • A+ Certified
  • Compaq, IBM, and Toshiba certified for Laptops and Desktops
  • Dell certified for Laptops, Desktops, and Printers
  • Lexmark and Tektronics printers; HP printers, HP APS desktop and laptop certification
  • Microsoft Windows 7 and 8, XP, ME, 2000, 98, and 95 Operating Systems
Pete Loscalzo