Summary
Overview
Work History
Education
Skills
Timeline
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Pete McCullagh

Royersford,PA

Summary

Accomplished Multi-Unit Operation Manager and Industrial Engineer with a proven track record at UPS, specializing in health and safety compliance and superb time management. Expert in enhancing operational efficiency and staff development, achieving significant improvements in customer satisfaction and safety standards. Skilled in fostering employee engagement and executing complex problem analysis.

Overview

36
36
years of professional experience

Work History

Multi-Unit Operation Manager

UPS
04.1989 - 10.2024
  • Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
  • Enhanced customer satisfaction levels by ensuring consistent service delivery, training staff on best practices, and addressing customer feedback promptly.
  • Oversaw facility maintenance across various locations for optimal functionality, safety compliance, and aesthetic appeal.
  • Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.

Industrial Engineer

UPS
04.1989 - 10.2024
  • Identified problems and recommended new processes to improve performance and reduce costs.
  • Conducted time studies for various manufacturing processes, optimizing workstations and reducing cycle times.
  • Enhanced overall operational efficiency through redesigning workflow and layout of production lines.
  • Implemented continuous improvement initiatives, identifying inefficiencies in existing systems and processes.

Safety Coordinator

UPS Freight
04.1989 - 10.2024
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Recognized, documented, and advised on removal of hazards.
  • Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
  • Gathered information, prepared reports, and drafted correspondence related to cases.

Education

Associate of Applied Science - Engineering Mechanics

Montgomery County Community College
Blue Bell, PA

Skills

  • Health and safety compliance
  • Superb time management skills
  • Complex problems analysis
  • Performance reporting
  • Incidents management
  • Troubleshooting and problem solving
  • High-pressure environments
  • Staff training/development
  • Employee engagement
  • Customer service
  • Employee relations and conflict resolution
  • Project planning and development

Timeline

Multi-Unit Operation Manager

UPS
04.1989 - 10.2024

Industrial Engineer

UPS
04.1989 - 10.2024

Safety Coordinator

UPS Freight
04.1989 - 10.2024

Associate of Applied Science - Engineering Mechanics

Montgomery County Community College

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Pete McCullagh