Polished individual providing the oversight needed for process improvements and increased workflows. Energetic Health Information Management Director developing procedures and policies that comply with annual audits. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
11
11
years of professional experience
Work History
Health Information Specialist
AdventHealth
03.2018 - Current
Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
Directed and assisted pulling and procurement of medical files according to established procedures.
Trained and backed reception area, on-call and distribution runs to facilitate quality customer care.
Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
Monitored and tracked inventory, assigned work tasks and adjusted assignments based on priorities.
Maintained relationships with medical providers, suppliers and reporters.
Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
Reviewed recordkeeping procedures for patients and doctors.
Health Information Specialist
RWJBH - Monmouth Medical Center
04.2015 - 02.2018
Identified new methods to optimize medical records management.
Verified accuracy of patient information in medical records.
Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Generated and maintained statistical data related to medical records.
Communicated effectively with staff, patients, and insurance companies by email and telephone.
Transcribed and entered patient medical information into electronic medical records systems.
Input data into computer programs and filing systems.
Maintained accuracy, completeness, and security for medical records and health information.
Utilized electronic medical record systems to store, retrieve and process patient data.
Assisted in training new staff on medical record processing and filing procedures.
Health Information Manager
University Of Maryland, Baltimore
06.2012 - 01.2015
Maintained relationships with medical providers, suppliers and reporters.
Followed up with patients about medical and healthcare processes.
Participated in committees to discuss electronic health records and methods to improve overall workflows.
Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
Conducted education and training activities for physicians, nursing staff and administrative personnel.
Recruited and hired top-performing individuals bringing undeniable experience and wealth of skills to organization.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.