Pete Pendleton
Inwood
Summary
Dedicated and motivated employee with a passion for expanding knowledge and skills. Actively seeks out opportunities to learn and contribute to team success. Strong background in administration, relationship-building, and problem-solving. Experienced in sales, commercial driving, and service-oriented work. Brings diverse skills to effectively contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CDL Class A Driver
Foodliner Inc.
08.2023 - Current
- Safely operate Class A Commercial Vehicle Within the regulations of DOT and FMCSA
- Route assigned deliveries ensuring on-time delivery and safe travel.
- Perform Safe delivery of Food grade product with a strict adherence to HACCP Regulations.
- Track delivery's and driving with ELD/ delivery program
- Developed strong relationships with shippers and receivers through excellent communication skills and professional demeanor.
- Conducted pre-trip and post-trip inspections to detect any potential vehicle issues, reporting concerns promptly to management for resolution.
- Helped maintain a high safety record within the company by consistently following established driving procedures and protocols.
Class A P&D Driver
YRC Freight
05.2022 - 08.2023
- Perform an average of 15 to20 delivery/ pick-up daily in both residential and commercial environments.
- Utilized creative solutions for safe unloading and loading of irregular shaped and sized freight.
- Completed on-time deliveries by choosing best and most efficient routes.
- Safe operation of liftgate, pallet jack, and hand cart during unloading.
- Hauled a variety of trailers including 53',48',40', 28' and doubles
- Managed paperwork accurately, including bills of lading, delivery receipts, and driver logs.
- Maximized vehicle capacity by strategically organizing cargo for optimal space utilization.
- Collaborated with dispatchers to effectively manage daily schedules and prioritize deliveries based on urgency.
- Reduced instances of damaged goods through careful handling during loading and unloading processes.
- Established positive relationships with customers, resulting in repeat business and client retention.
Licensed Life Insurance Agent
Serve'n Solutions, LLC
01.2021 - 05.2022
- Maintain contact as support and point of contact for clients.
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Developed targeted marketing strategies to attract new clientele and expand overall business growth.
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Supported agency or firm growth by actively participating in recruitment efforts, serving as a mentor to new agents, and sharing best practices for success.
- Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
- Maintained high standards of customer service by building relationships with clients.
- Utilized various communication channels to reach out to clients and confirm appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Service Technician
Clean Water Pool & Spa
03.2020 - 01.2021
- Pool & Spa cleaning to customer satisfaction.
- Lead Pool & Spa regular maintenance education sessions for clients.
- Diagnose and Fix Warranty work on pool cleaners.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
Independent Business Owner
ACN Inc
06.2012 - 01.2021
- Warm market sales of home security, telecommunication, and energy services.
- Building and training a team of other independent businesses owners.
- Maintain long term client relationships.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
- Delivered compelling sales presentations to prospective clients emphasizing the benefits of partnering with our organization.
Server/Grill Cook/Shift Lead
Cracker Barrel/Carrabbas Italian Grill/ Denny's
08.2010 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - General Studies
Laurel Ridge Community College
Middletown, VANo Degree - Nursing
Shenandoah University
Winchester, VA01.2012
Skills
- Commercial Driving
- Presentation Skills
- Service Technician Experience
- Decision-making under pressure
- Safe driving practices
- Professionalism and punctuality
- Product knowledge
- Customer service
- Client retention
- Lead prospecting
- Cold calling
- Team training and development
Certification
- Life insurance, health insurance & annuities Licensed January2021
- Licensed in VA, MD, WV, & NC
- CDL A August2022 to May2027
- Class A CDL with Tanker, doubles/triples, and Hazmat endorsements
- Insurance Producer License
Timeline
CDL Class A Driver
Foodliner Inc.
08.2023 - Current
Class A P&D Driver
YRC Freight
05.2022 - 08.2023
Licensed Life Insurance Agent
Serve'n Solutions, LLC
01.2021 - 05.2022
Service Technician
Clean Water Pool & Spa
03.2020 - 01.2021
Independent Business Owner
ACN Inc
06.2012 - 01.2021
Server/Grill Cook/Shift Lead
Cracker Barrel/Carrabbas Italian Grill/ Denny's
08.2010 - 03.2020
- Life insurance, health insurance & annuities Licensed January2021
- Licensed in VA, MD, WV, & NC
- CDL A August2022 to May2027
- Class A CDL with Tanker, doubles/triples, and Hazmat endorsements
- Insurance Producer License
No Degree - General Studies
Laurel Ridge Community College
No Degree - Nursing
Shenandoah University
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