Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pete Tovar

Houston,AL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Area Coach

KFC Emerge
08.2020 - 12.2023
  • Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
  • Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
  • Streamlined operational processes to improve overall efficiency and productivity within the assigned area.
  • Fostered a positive work environment by promoting open communication and team collaboration.
  • Had total of 6 units in Beaumont Market.

General Manager

Taco Bell/KFC
03.2014 - 07.2020
  • Hired in as General Manager
  • Took over KFC/Taco Bell that had high food cost
  • Reduced from 4.10% to 3.30% by cooking less more often, tracked how much food was wasted, monitor the cook and used prep guides
  • Ensured compliance with relevant regulatory employment rules and standards
  • Implemented Employee of the Month with a gift card prize
  • Created effective employee schedules that maintained coverage at peak times and minimized labor cost
  • Quick and efficient complaint guest resolution
  • Responsible for all inventory, truck ordering, hiring and training.

General Manager/Multi-Unit Mgr.

Wendy’s
08.2009 - 02.2014
  • Hired in as General Manager
  • Promoted to Multi-Unit Manager in 2012
  • Collaborated on hiring and termination decisions with upper management
  • Opened 3 new locations as General Manager
  • Handled all money, balanced tills, processed credit card payment batches and prepared bank deposits
  • Received frequent customer compliments for going above and beyond normal duties
  • Conducted all performance reviews
  • Focus on establishing a positive and fun working environment.

General Manager

Whataburger
08.2002 - 02.2009
  • Hired in as Crew Member (High School)
  • Promoted to Shift Manager in 2004
  • Promoted to Assistant Manager in 2005
  • Promoted to General Manager in 2006
  • Updated daily logs, computer tracking systems and other relevant documentation
  • Inventory and restocking items throughout the day
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Supervised, trained and developed team members in accordance with company policies and procedures
  • Motivated and disciplined employees according to established requirements.

Education

AAS General Studies -

Wharton County Junior College
Wharton, TX

Skills

  • Analytical Thinking
  • Adaptability and Flexibility
  • Problem Solving
  • Brand Management

Accomplishments

  • Consistently rated ‘excellent” in customer surveys regarding server friendliness, promptness and attentiveness
  • Recognized for Golden Bell
  • Consistently held position of best performing store in the region

Timeline

Area Coach

KFC Emerge
08.2020 - 12.2023

General Manager

Taco Bell/KFC
03.2014 - 07.2020

General Manager/Multi-Unit Mgr.

Wendy’s
08.2009 - 02.2014

General Manager

Whataburger
08.2002 - 02.2009

AAS General Studies -

Wharton County Junior College

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Pete Tovar