Passionate and dedicated professional with over 10 years of leadership experience with the ability to effectively set, manage, and achieve project goals to continually improve business systems.
Overview
17
17
years of professional experience
Work History
Manufacturing Technician
GE HealthCare
09.2018 - Current
Manufactured delicate and precise components for healthcare applications to strict specifications, and taking steps to continually improve the process via data analysis and six sigma projects
Performed preventative maintenance and inspections on production machinery.
Trained and supervised production staff in use of equipment and machinery.
Developed and enhanced personnel work instructions to clear up confusion and boost performance.
Owner
Rolling Bones Tavern Games LLC
01.2018 - Current
Managed day-to-day business operations of an online and traveling retail hobby store, such as planning expenses, managing schedules, updating a web store daily, and creating engaging advertising.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Fraud Investigator
KeyBank
08.2015 - 09.2018
Investigated claims of fraud with strict scrutiny to adhere to REG-E federal banking regulations
Organized and managed a queue of hundreds of cases each day to ensure compliance with regulations as well as maintaining a high level of client satisfaction
Duties include reviewing transaction data, filing reports and submitting claims to partnering companies, and instructing other employees on new and updated regulations when needed.
Assistant manager
GameStop
10.2006 - 09.2014
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Bachelor of Science (BS) - Live Sound and Show Production / Recording Arts
Full Sail University
05.2012
Skills
Leadership
Organization Skills
Time Management
Creative Problem Solving
Interpersonal Communication
Bookkeeping
Documentation
Microsoft Office
Analytical Skills
Timeline
Manufacturing Technician
GE HealthCare
09.2018 - Current
Owner
Rolling Bones Tavern Games LLC
01.2018 - Current
Fraud Investigator
KeyBank
08.2015 - 09.2018
Assistant manager
GameStop
10.2006 - 09.2014
Bachelor of Science (BS) - Live Sound and Show Production / Recording Arts