Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peter A. Dumais

Glastonbury,CT

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Team Leader

Gainwell Technologies
10.2010 - Current
  • Team Leader overseeing 6 employees.
  • Delegating Daily Work.
  • Guiding People on Team.
  • Mentoring and Coaching.
  • Responsibilities included entering information into the computer system for purposes of tracking providers' Medicaid enrollment and reenrollment applications or changes.
  • Research problem areas and document processes used to correct issues includes returning applications to providers and reaching out to providers by mail or phone
  • Ensure proper state policy and guidelines are being followed by using user and operating procedure manuals, along with department guidelines.
  • Since being hired by Gainwell Technologies, I have been meeting or exceeding all my weekly, monthly, and yearly goals set for me.

Security Supervisor

Contemporary Services Corporation, CSC
05.2009 - Current
  • Supervising 2-20 staff members.
  • Coordinating and overseeing security staff.
  • Devising strategies and implementing protocols for safety.
  • Monitoring security equipment.
  • Prepare various reports, such as incident, accidents, and security breaches.
  • Training security teams.
  • Conduct regular patrols of the premises to identify potential threats or safety hazards.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Look out for suspicious persons, vandalism, or hazards.
  • Respond to alarms and distress calls
  • Good communication skills.
  • Critical thinking skills.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Worked closely with local, state, and federal law enforcement to coordinate security operations and investigations.
  • Investigated security breaches and took appropriate measures to minimize damage.

Education

High School Diploma -

Mary Immaculate Academy
New Britain, CT
06-1986

Some College (No Degree) - Criminal Justice

Tunxis Community College
Farmington, CT

Skills

  • Microsoft Windows
  • Windows 8
  • Excel
  • PowerPoint
  • Word
  • Outlook
  • Microsoft Works
  • Instant Messenger
  • Connecticut Medicaid’s Interchange system
  • Team Supervision
  • Coaching
  • Complaint resolution
  • Mentoring
  • Teamwork and Collaboration
  • Goal Setting
  • Problem-Solving
  • Safety processes and procedures
  • Account Management
  • Conflict Resolution
  • Client Support
  • Overseeing Daily Activities
  • Team motivation
  • Documentation And Reporting
  • Quality Improvement
  • Client Service
  • Giving Constructive Feedback
  • Work Planning and Prioritization

Certification

  • Connecticut Licensed Security Guard
  • Medicare Certified

Timeline

Team Leader

Gainwell Technologies
10.2010 - Current

Security Supervisor

Contemporary Services Corporation, CSC
05.2009 - Current

High School Diploma -

Mary Immaculate Academy

Some College (No Degree) - Criminal Justice

Tunxis Community College

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Peter A. Dumais