Peter Alder
Las Vegas,NV
Summary
Proven leader in retail management, excelling in customer engagement and store operations with a track record at Golf Galaxy. Enhanced sales through strategic merchandise displays and developed a loyal customer base, increasing repeat visits. Skilled in team management and mentoring, adept at inventory control and loss prevention. Achieved significant improvements in customer satisfaction and operational efficiency. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Golf Galaxy
2017.02 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Operations Manager
Sports Authority
2001.01 - 2016.07
Education
Associate of Arts - General Studies
Taft College
Taft, CA06.2000
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Store Organization
- Time Management
- Store Opening and Closing
- Team Management
- POS Systems
- Employee Scheduling
- Pricing and Markdowns
- Mentoring and Coaching
- Loss Prevention
- Display Setup
Timeline
Assistant Store Manager
Golf Galaxy
2017.02 - Current
Operations Manager
Sports Authority
2001.01 - 2016.07
Associate of Arts - General Studies
Taft College
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