Summary
Overview
Work History
Education
Skills
Websites
technical computer skills
Timeline
certificates courses
Generic
Peter Armanyous

Peter Armanyous

Orlando

Summary

Associate Banker with 8+ years in the Banking Field providing excellent customer service. Ensure all operational functions as personal banking products and services such as (Loans, Opening/Closing accounts, certificates of deposits, etc.) are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff. Also, maximize opportunities to sell additional products and services and Achieve sales targets for all bank’s products. Working with cross-functional teams in ensuring customer satisfaction, ensuring operation and service excellence, with strong Communication, Planning skills.

Overview

13
13
years of professional experience

Work History

Associate Banker

JP Morgan & Chase
08.2023 - Current
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reviews and approves requests to include approval to cash large checks, authorizing bank checks or general ledger tickets, and approval of various reports, paperwork, and cash counts.
  • Coordinated with Manager in different operational issues and promotional activities.
  • Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs.
  • Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
  • Adheres to policies, procedures, and regulatory banking requirements.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Coached and supervised new employees to be fully integrated with bank system, policies, and procedures.
  • Communicated with customers to assess satisfaction with products and services received.
  • Responsible for ensuring that team meets SLAs / PLAs committed to business.
  • Processed wire transfers according to established procedures while adhering to compliance regulations.
  • Developed strong problem solving skills by resolving complex customer issues quickly and efficiently.
  • Assisted customers with online banking inquiries including resetting passwords and troubleshooting log-in issues.
  • Reconciled bank statements on a monthly basis ensuring accuracy of all transactions recorded.
  • Conducted training sessions for new employees on proper policies and procedures related to bank operations.
  • Participated in weekly meetings with team members discussing progress towards goals set by management.
  • Provided customer service and support for banking products and services, including deposits, withdrawals, transfers, loans, and account maintenance.
  • Developed relationships with clients through regular communication to understand their financial needs and goals.
  • Opened new checking and savings accounts, money market accounts and safe deposit boxes.
  • Monitored bank vaults to verify & ensure correct cash balances.

Senior Personal Banker

SAIB Bank
06.2017 - 09.2022
  • Achieve sales targets for all bank's products as per branch business objectives
  • Handle account transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing accounts
  • Maximize opportunities to sell additional products and services to the existing & potential Customers
  • Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure manner
  • Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
  • Meet and exceed bank service standards, greeting and acknowledging each customer warmly, and making them feel welcome while complying with bank procedures and security protocols
  • Work as a team with others to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
  • Identify customer needs, provide information on new products and services, and direct customers to branch representatives if interested.

Personal Banking Representative

HSBC Bank
02.2014 - 06.2017
  • Achieve sales targets for all bank's products as per branch business objectives
  • Maximize opportunities to sell additional products and services to the existing & potential Customers
  • Explain products and services to customers to achieve sales target
  • Maintain strong relationships with priority customers
  • Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
  • Resolve issues and complaints from customers; escalate issues when outside authority
  • Ensure all activities comply with corporate governance & regulatory/legal frameworks
  • Create, update, and maintain relevant customer records ensuring that data is recorded appropriately.

Front Office Desk Supervisor

Conrad Cairo Hotel
01.2011 - 01.2014
  • Lead the shift and delegate tasks to my other colleagues
  • Handling complaints and solving problems
  • Welcoming guests upon arrival and checking their reservations
  • Enter all the data that is needed for the checking in process
  • Ensure that everything goes well with guests no problems at the airport
  • Allocate room that matches guest needs to get the high satisfaction during the stay
  • Escort the guest to his room and do an orientation on the room and the fire exit
  • Prepare all the arrangements that are needed to host a VIP guest, even the security arrangements.

Education

Bachelor of Science - Faculty of Tourism & Hotels

Helwan University
06.2010

High School -

Misr Language School
06.2005

Skills

  • Communication & Customer Service
  • Leadership and organizational abilities
  • Collaborative and Influential team player
  • Planning & Decision Making skills
  • Time Management
  • Creativity & Flexibility

technical computer skills

  • Microsoft Office Suite: Excel, Word, Access, PowerPoint, Teams and Outlook.
  • Banking Systems: SWIFT, Digital HUB, FileNet, and LexisNexis.
  • Hotels System: ON Q operation system for HILTON

Timeline

Associate Banker

JP Morgan & Chase
08.2023 - Current

Senior Personal Banker

SAIB Bank
06.2017 - 09.2022

Personal Banking Representative

HSBC Bank
02.2014 - 06.2017

Front Office Desk Supervisor

Conrad Cairo Hotel
01.2011 - 01.2014

Bachelor of Science - Faculty of Tourism & Hotels

Helwan University

High School -

Misr Language School

certificates courses

  • Consumer Retail Banking
  • Foreign Exchange
  • Trade Finance
  • Money Maker
  • Money Laundry
  • Communication skills

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