Peter Au
Montville,NJ
Summary
Dynamic Project Specialist at Fiserv with a proven track record in managing over forty simultaneous implementation projects. Skilled in Agile methodologies and client communication, I excel at enhancing processes and delivering impactful solutions. Passionate about driving improvements, I developed comprehensive documentation and streamlined cross-team collaborations to elevate project success.
Overview
4
4
years of professional experience
Work History
Project Specialist
fiserv
Berkeley Heights, NJ
08.2023 - Current
- Managed and monitored over forty implementation projects simultaneously and liaised with internal and external partners to meet client expectations and deadlines
- Managed a high-touch pilot program for Fiserv's ambassador program
- Worked on various pilot programs with the engineering and product teams and helped identify software shortcomings and areas for improvement
- Internal team project audits and managing deployment calendar
- Collaborate with other internal data aggregators to work on cross-team project projections for the upcoming year
- Developed new internal and client-facing documentation for training and presenting purposes and also worked to improve existing documentation
- Maintained a weekly team implementation report and adjusted the definition of our 'top to watch' criteria, which was also included
- Assisted in the creation of a weekly deployment document that covers the deployments and projections company-wide
Implementation Consultant
Stilog Inc.
Hoboken, NJ
03.2021 - 08.2023
- Communicate with clients and analyze business workflow to configure project management views better and manage the project and deliverables
- Built out custom CRM/scheduling software
- Technical custom development / api writeups and developer communications
- Improved internal processes for consulting and interoffice collaboration
- Assist in vetting and onboarding new consultants
Education
MBA -
Rutgers Business School
NJ04-2029
Bachelor of Science - Management Information Systems
Rowan University
Glassboro, NJ05.2018
Skills
- CSS, HTML, and JavaScript
- SQL database management
- Agile and Scrum methodologies
- Business analysis and project management
- Technical writing and documentation
- Data analysis and reporting
- Client communication and relationship management
- Process improvement strategies
- Team collaboration and leadership
- Project planning and scope management
References
References available upon request.
Timeline
Project Specialist
fiserv
08.2023 - Current
Implementation Consultant
Stilog Inc.
03.2021 - 08.2023
MBA -
Rutgers Business School
Bachelor of Science - Management Information Systems
Rowan University
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