Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Peter Baxter

Oklahoma City,OK

Summary

Dynamic sales professional with a proven track record at Living Spaces, excelling in sales management and customer relationship building. Skilled in CRM management and lead generation, I effectively trained teams to exceed sales targets while fostering a collaborative environment. Committed to delivering exceptional customer service and driving business growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Batliner Paper Stock
Oklahoma City, US
10.2023 - Current
  • Conduct cold calls and outreach to potential clients in the commercial recycling industry.
  • Prospect new business opportunities and generate leads.
  • Manage relationships with existing clients to ensure continued service satisfaction.
  • Assist with account management duties as assigned.
  • Collaborate with the sales team to learn and implement successful sales strategies.
  • Participate in sales training and development.

Amazon Delivery Driver

Amazon DSP
Eau Claire, US
10.2023 - 10.2024
  • Delivers high-quality products to our customers in a safe, courteous, and timely manner.
  • Establishes and maintains outstanding relations with customers.
  • Reviews and verifies invoices and purchase requests to ensure accuracy.
  • Inspects delivery vehicles and ensures the safety and security of the loading and unloading process.
  • Contacts customers to confirm delivery details.
  • Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews.
  • Maintains delivery logs and records.

Sales Manager/Trainer

Living Spaces
Oklahoma City, US
02.2023 - 12.2023
  • Managed a team of 10 sales employees to achieve aggressive sales targets.
  • Utilized CRM software to track individual sales performance and provide personalized feedback for continuous improvement.
  • Developed and maintained relationships with key customers.
  • Trained and mentored sales team members to increase sales performance.
  • Implemented incentive and recognition programs to motivate and retain sales staff.
  • Created reports of sales activities and performance metrics for upper management.

Logistics Supervisor

Bed, Bath, and Beyond
Moore, US
08.2021 - 02.2023
  • Developed and implemented strategies to reduce inventory shrinkage.
  • Managed a team of 5 inventory control specialists to ensure accuracy of warehouse inventory.
  • Monitored inventory levels and determined when to order additional stock.
  • Ensured quality control of incoming and outgoing products.
  • Trained staff on proper inventory control and management procedures.
  • Prepared and analyzed various reports on inventory levels, costs and usage.
  • Collaborated with other departments to ensure timely and accurate delivery of products.
  • Assisted with physical inventories and cycle counts.
  • Maintained accurate inventory records in the company's ERP system.
  • Performed root cause analysis for inventory discrepancies and discrepancies in the ERP system.

Sleep Expert

Mattress Firm
Stillwater, US
01.2019 - 08.2021
  • Trained new sales representatives on proper sales techniques and customer service.
  • Developed individualized performance goals for each sales representative and conducted bi-weekly performance reviews.
  • Monitored customer feedback and ensured customer satisfaction with sales transactions.
  • Analyzed daily, weekly, and monthly sales reports to track performance and identify areas for improvement.
  • Worked with store management to develop new sales strategies to increase sales and profits.
  • Established and maintained relationships with customers and key vendors.
  • Assisted with maintaining ongoing promotions and sales.

Technical Support Specialist/Trainer

Sprint
Oklahoma City, US
08.2017 - 01.2019
  • Provided technical support for clients in a fast paced, customer facing environment.
  • Responded to customer inquiries via phone, email, and chat.
  • Investigated customer issues by troubleshooting software, hardware, and other technical issues.
  • Developed solutions to customer problems and created workarounds as needed.
  • Ensured customer satisfaction by providing timely and accurate resolutions.
  • Recorded customer information, conversion details, and actions taken in systems.
  • Updated knowledge base materials with new solutions.
  • Performed remote maintenance and troubleshooting for clients.
  • Trained and mentored new team members.

Waiter/Cook

Lucille's Roadhouse
Weatherford, US
08.2014 - 08.2017
  • Served customers in a fast paced restaurant, ensuring satisfaction with each meal.
  • Prepared and cooked meals to order for customers, ensuring accuracy and quality standards.
  • Followed all health and safety guidelines in the kitchen and dining room.
  • Maintained a clean and organized work area at all times.
  • Assisted with food prep and dishwashing as needed.
  • Greeted customers upon arrival, took orders, and answered questions about the menu.
  • Calmed and resolved customer complaints in a timely and professional manner.
  • Collaborated with team members to achieve daily targets by serving 100+ customers per shift in a high-paced restaurant environment.

Hotel Desk Clerk

Holiday Inn & Express
Weatherford, US
08.2014 - 08.2017
  • Enhanced guest satisfaction by efficiently handling over 50 guest check-ins and check-outs per day, providing personalized service and attending to special accommodations.
  • Demonstrated proficiency in customer service and communication skills to ensure a positive experience for callers and secure bookings.
  • Demonstrated exceptional customer service skills by assisting guests with inquiries and providing personalized recommendations.
  • Maintain accurate records of room availability and guests' accounts using property management software.
  • Utilized reservation software to allocate rooms accurately and streamline the check-in process.
  • Utilized property management software to quickly assess room availability and make necessary adjustments.

Education

Bachelors of Marketing - Marketing

University of Central Oklahoma
Edmond, OK
12.2018

Skills

  • Sales management and support
  • Customer service
  • Technical troubleshooting
  • Microsoft Office proficiency
  • Market research
  • Data entry and analysis
  • Forklift operation
  • Heavy lifting skills
  • Help desk support
  • Lead generation
  • Cold calling
  • Sales forecasting
  • CRM management
  • Customer relationship management
  • Sales training
  • Time management
  • Telephone sales
  • Sales and negotiation

Certification

  • Food Handler Certification
  • Lifeguard Training

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Inside Sales Representative

Batliner Paper Stock
10.2023 - Current

Amazon Delivery Driver

Amazon DSP
10.2023 - 10.2024

Sales Manager/Trainer

Living Spaces
02.2023 - 12.2023

Logistics Supervisor

Bed, Bath, and Beyond
08.2021 - 02.2023

Sleep Expert

Mattress Firm
01.2019 - 08.2021

Technical Support Specialist/Trainer

Sprint
08.2017 - 01.2019

Waiter/Cook

Lucille's Roadhouse
08.2014 - 08.2017

Hotel Desk Clerk

Holiday Inn & Express
08.2014 - 08.2017

Bachelors of Marketing - Marketing

University of Central Oklahoma

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