Peter Bennett
Attorney (retired)
Centerville,MA
Summary
Accomplished professional with a proven track record in customer service and financial transactions, notably at Peter C Bennett, Esq., P.C. Skilled in dispute resolution and Microsoft Office, I excel in enhancing client satisfaction and streamlining operations. Demonstrated ability to improve service standards and resolve complex issues, contributing to significant positive outcomes and client retention.
Overview
2025
2025
years of professional experience
Work History
Member Service Representative
Planet Fitness Gym
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
- Resolved customer issues through thorough dispute investigation.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Security Officer
Hy-Line Cruises
07.2024 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Cashier/Customer Service
BJ's Wholesale
10.2013 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport and fostered brand loyalty by offering personalized service.
Assistant Register of Deeds
County of Barnstable
10.1993 - 03.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Attorney
Peter C Bennett, Esq.,P.C.
09.1982 - 08.1995
- Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
- Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
- Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
- Developed strategies to resolve cases in client's best interest.
- Participated in mediation sessions leading to cost-effective resolutions without resorting to lengthy trial procedures.
- Provided legal counsel to clients on diverse business, financial and civil matters.
- Drafted comprehensive legal documents such as pleadings, motions, briefs, contracts, wills, and trusts for various clients.
- Filed timely case pleadings to meet firm deadlines.
- Developed legal strategies to protect client interests and resolve disputes.
- Negotiated settlements of disputes and litigation.
- Drafted and reviewed contracts for clients, ensuring accuracy and compliance with applicable laws while protecting their interests.
- Developed strategies and arguments for hearings, trials and appeals.
- Negotiated favorable settlements, minimizing litigation costs and time spent in court.
- Provided pro bono services to underrepresented populations within the community, ensuring access to quality legal representation for all individuals regardless of income level or background status.
- Enhanced the reputation of the law firm through active participation in community legal outreach programs.
- Conducted thorough legal research to support case strategy, leading to significant legal victories.
- Enhanced firm's reputation by consistently delivering high-quality legal services.
- Improved client satisfaction with detailed and clear communication of legal processes and expectations.
- Drafted and reviewed legal documents for precision, preventing potential legal vulnerabilities.
- Enhanced public speaking skills through regular presentations at legal seminars and conferences, contributing to professional development and firm visibility.
Education
Juris Doctor Degree - Law
New England School of Law
Boston, MA06.1981
Masters Degree In Public Administration - Governmental Agencies
Suffolk University
Boston, MA06.1978
Bachelor Of Arts - Public Administration
Suffolk University
Boston, MA06.1974
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Dispute Resolution
- Account Management
- Policy understanding
- Complaint Handling
- Product Sales
- Problem Resolution
- Money handling abilities
- Customer Relations
- Microsoft Office
- Issue and Complaint Resolution
Timeline
Security Officer
Hy-Line Cruises
07.2024 - 09.2024
Cashier/Customer Service
BJ's Wholesale
10.2013 - 08.2015
Assistant Register of Deeds
County of Barnstable
10.1993 - 03.1999
Attorney
Peter C Bennett, Esq.,P.C.
09.1982 - 08.1995
Member Service Representative
Planet Fitness Gym
Juris Doctor Degree - Law
New England School of Law
Masters Degree In Public Administration - Governmental Agencies
Suffolk University
Bachelor Of Arts - Public Administration
Suffolk University
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