Peter Berens
Staten Island,New York
Summary
Results-driven manager and top-rated sales associate with over 30 years of experience leading high-performing sales teams in fast-paced markets. Proven ability to consistently drive exceptional sales growth and exceed targets through a strong work ethic and energetic approach. Skilled in developing and implementing effective sales strategies, thriving in challenging environments, and building strong client relationships to drive customer satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Store Manager
LL Flooring
08.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Harbor Freight Tools
11.2013 - 08.2017
- Responsible for the overall store operations to provide an excellent customer experience
- This is achieved by maintaining high customer service standards, always being in stock for the customer, and daily validation or price accuracy
- To maximize profitability by growing sales and controlling expenses
- Achievements: -Make or exceed monthly goal of U.P.T
- Expectations -Created an environment where each associate offers secondary items -Controlled payroll and expenses each quarter even with the expansion of additional stores
- -Successfully promoted two Supervisors to Assistant Manager Positions -Received an 86 and most recently a 95 on Company Standards Operational Audit.
Store Manager
Michaels Arts and Crafts
08.2003 - 11.2013
- Responsible for the day to day operations of a store consisting up to 45 associates
- These responsibilities include maintaining high customer service standards, increasing sales to maximize profit, and to ensure safe, smooth store operations
- Achievements: -Previous two years exceeded store sales goals in excess of 4% each year
- -Assisted in training and developing over 10 associates into Department Manager positions
- -Currently second highest store in district in customer secret shopper surveys
- -Have assisted in 3 store remodels and 2 new store openings
- -Received awards for highest Christmas tree sales and highest pumpkin sales for holiday 2012.
Education
Associate of Arts - Business Management
Brooklyn College
Brooklyn, NYHigh School Diploma - Business and Science
A. Lincoln H.S.
Brooklyn, NY01.1992
Skills
- Energetic
- Exceptional multi-tasker
- Effective Retail Sales Manager
- Established track record of exceptional sales results
- Dependable
- Attention to detail
- Fast learner
- Eager for new challenges
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
References
Personal and professional references furnished upon request
Timeline
Store Manager
LL Flooring
08.2017 - Current
Store Manager
Harbor Freight Tools
11.2013 - 08.2017
Store Manager
Michaels Arts and Crafts
08.2003 - 11.2013
Associate of Arts - Business Management
Brooklyn College
High School Diploma - Business and Science
A. Lincoln H.S.
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