PETER BLAHA
Surprise,AZ
Summary
Experienced Business professional with strong leadership, relationship-building, and customer service skills. Strong ability to juggle multiple tasks and work under pressure. Broad industry experience in operations and customer service over 31years. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Drive customer loyalty by providing friendly and skilled support.
Focused and diligent Area Manager, with over 6 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements.
Overview
27
27
years of professional experience
Work History
Business Consultant
ORION/LANDMARK
Phoenix, AZ
08.2016 - Current
- Implement company objectives through developing positive working relationships with 23 franchisees, 14 Licensees, consistent monthly store visits, quarterly business reviews and on-going communication
- Support franchisees in new store development, operational excellence and sales building through quarterly promotions, targeted local store marketing and internal best practices
- Provide P & L support to strengthen franchisees' bottom line, establishing new areas of development and coach and train team members on new product roll outs, execution of LTO's and product improvement.
Training General Manager
PAPA JOHNS INTERNATIONAL, INC
Phoenix, AZ
06.2014 - 08.2016
- Managed all restaurant business and human resource functions including training internal and external management candidates for Phoenix market
- Strong sales building skills which produced 4 years of positive sales year over year
- Chosen top five manager in Phoenix, 2015
General Manager
PAPA JOHNS INTERNATIONAL, INC
Phoenix, AZ
06.2012 - 06.2014
- Stepped down from being Director of Operations to explore franchising with Papa Johns
- Managed all functions of Papa John's restaurant to ensure profitability, sales building, operational excellence and customer loyalty
- Created local store marketing strategies used to promote business to surrounding communities
- Delivered exceptional client experiences with hands-on leadership of front line associates and achieved 90%+ Customer Service Appreciation
Director of Operations
PAPA JOHNS INTERNATIONAL, INC
Phoenix, AZ
08.2006 - 06.2012
- Led management supervision of corporate restaurant operations within specific market
- Ensured management development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John's culture
- Defined, implemented and revised operational policies and guidelines
- Established marketing strategies which resulted in 12% growth of customer base
Operations Specialist
PAPA JOHNS INTERNATIONAL, INC
Phoenix, AZ
01.2005 - 08.2006
- Conducted Operations Evaluations on franchise restaurants and supported new store openings in 8 states
- Coached store management, team members and franchisees on operational performance, new product roll out, product quality, and World Class Customer Experience
- Established favorable business relationships with franchisees which produced increased sales and profitability
- Tracked and analyzed reports to determine where improvements could be made
Franchise Consultant
PAPA JOHNS INTERNATIONAL, INC
Phoenix, AZ
06.1995 - 01.2005
- Motivated and assisted Franchisees in 7 states in improving and monitoring performance
- Supported franchisees in new store development and site review
- Coordinated training for new stores and mature stores (as needed), as well as interview potential candidates for new territories
- Ensured company systems and processes were in place through ongoing store visits, coaching, and motivation through recognition.
- Built strong relationships with franchisees which facilitated corporate initiatives
Education
Franchise Operations
Papa John's University
Louisville, KY2008
Bachelor of Science - Business Administration
The University of Tennessee - Martin
Martin, TN1983
Skills
- Profit Goals
- Key Performance Indicators
- Effective Communication
- Staff Management
- Budgeting and Finance
- Highly Dependable
- Conflict Resolution
- Scheduling
- Attention to Detail
Timeline
Business Consultant
ORION/LANDMARK
08.2016 - Current
Training General Manager
PAPA JOHNS INTERNATIONAL, INC
06.2014 - 08.2016
General Manager
PAPA JOHNS INTERNATIONAL, INC
06.2012 - 06.2014
Director of Operations
PAPA JOHNS INTERNATIONAL, INC
08.2006 - 06.2012
Operations Specialist
PAPA JOHNS INTERNATIONAL, INC
01.2005 - 08.2006
Franchise Consultant
PAPA JOHNS INTERNATIONAL, INC
06.1995 - 01.2005
Franchise Operations
Papa John's University
Bachelor of Science - Business Administration
The University of Tennessee - Martin
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