Peter Bockarie

Service Coordinators identify, coordinate, and assist eligible Participants to gain access to services such as:

• Needed LTSS services and State Plan services.
• Non-Medicaid funded medical, social, housing, educational, and other services and supports.
• Social.
• Housing.
• Educational.
• Other services and supports.
• Enhanced customer satisfaction by efficiently addressing and resolving service issues.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Performs a variety of counseling, referral, placement and/or adoptive services for assigned cases within the CUA
• Maintains a caseload of thirteen (13) families at one time, or such other number as they may be assigned by the CUA Case Management Supervisor or CUA Case Management Director
• Conducts interviews with individuals requiring agency services including requests for temporary shelter, placement of children or unusual and difficult social service cases; make home visits to families of emotionally disturbed and/or problem children; elicits data to ascertain nature and extent of complaint, severity of problems, potential danger to individual, and/or facts and circumstances relevant to requests; reviews case record for client's and family's profile, socio-economic history, previous treatment and service experiences, and/or special problems and family history, financial and social problems, individual perspectives and perceptions, attitudes and behavior and other factors; observes interactions of client, family members and peers; makes decisions related to eligibility for CUA services; obtains and evaluates social information concerning families with unusual or chronic social service problems; contacts professionals and members of community to discuss history of case and service needs.
• Develops service plan to provide a variety of social services referrals and to define goals and objectives; determines need for social, behavioral, medical and/or psychological services; provides individual or family counseling as needed; makes referrals to a variety of support agencies; monitors individual and family progress, cooperation, and acceptance of services.
• Plans for the appropriate placement of individuals in a kinship or family foster home, care program, facility or institution; interviews prospective applicants, clients and providers; orients participants in program's goals and objectives, roles and responsibilities of various parties, and legal ramifications; arranges for any medical or psychiatric treatment prior to placement.
• Monitors and evaluates activities of agencies contracted to provide a variety of social services; visits and inspects direct placement to evaluate progress, and/or problems of client; prepares and discusses written evaluations of agency; finds alternative placement for client when warranted; recommends services provided to client by agency be terminated.
• Initiates court action when appropriate and prepares necessary work.
• Attends periodic staff and personal conferences; confers with superior on difficult problems; prepares reports and correspondence; keeps records of all assigned cases.
• Obtains a minimum of twenty (20) hours of training per fiscal year.
• Performs related work as required.

• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Mentored junior staff members and sharing knowledge from years of experience in the field.
• Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Provide direct care in resident treatment program for male and female adolescents age 12 – 18 with behavioral, mental health and sexually acting out issues.
• Prompt interventions in the areas of: behavior management, conflict

resolution, anger management, and peer interaction skills based on

the treatment plan goals provided by clinicians.

• Lead shift and run all residential floors when needed. Supervise and monitor the youth’s participation in activities, providing support as needed.
• Facilitate YBS groups that provide skill teaching and how to maintain appropriate behaviors.
• Conduct crisis intervention sessions with the youth as needed.
• Use the least restrictive, least intrusive interventions to address the youth’s problematic behaviors.
• Provided skill training to youth by following a highly structured protocol and also provided counseling and supervision to monitor juvenile behavior in order to promote rehabilitation and a safe/successful community
• Effective written and verbal communication skills.
• Documented all events that occur on the shift. Documentation included, but was not limited to, shift logs, reports, incidents reports, inspections and progress notes which had to be completed by the end of the shift