Peter Bodin
Summary
Integrity-driven and forward-thinking professional with over 12 years of experience in customer service, account management, and sales. Demonstrated expertise in consultative sales, client relations, and team leadership, with a strong focus on driving client satisfaction and fostering long-term relationships. Proven ability to manage complex sales cycles and deliver tailored solutions to meet client needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director Of Professional Development
Training Industry, INC
2022.03 - Current
As the Director of Professional Development at Training Industry, Inc., I lead our inside sales efforts, leveraging over two years of experience in selling education and training services through various channels, including phone, email, and virtual platforms such as Zoom. In my role, I consult with learning and development professionals to understand their specific professional development needs and guide them in selecting the most appropriate Training Industry courses. My approach is grounded in strong communication skills and a deep understanding of the consultative sales process.
Key Responsibilities Sales Approach: I utilize a customer-centric, consultative sales methodology to effectively communicate the value of Training Industry courses to professionals within corporate training departments.
Sales Cycle Management: I engage and nurture potential customers throughout the entire sales cycle, from the initial conversation to the closing of the sale, ensuring a seamless and positive customer experience.
Proactive Outreach: I proactively reach out to potential prospects via telephone and email to assess and address their professional development needs. I use a range of resources, including process guides, email/voicemail scripts, and other sales tools, to facilitate these interactions.
Responsive Customer Engagement: I manage inbound inquiries via phone, email, and live chat, providing timely and accurate responses to questions, which helps generate sales.
Industry Expertise: I continuously develop and maintain an expert-level understanding of both Training Industry's course offerings and the broader training and development industry to better serve our clients.
Customer Relationship Management: I build and sustain strong relationships with customers by establishing rapport and demonstrating expertise in our professional development solutions.
Team Collaboration: I am committed to helping our team meet and exceed sales goals, contributing to the overall success of the department.
Alumni Advocate
Key Responsibilities Sales Approach: I utilize a customer-centric, consultative sales methodology to effectively communicate the value of Training Industry courses to professionals within corporate training departments.
Sales Cycle Management: I engage and nurture potential customers throughout the entire sales cycle, from the initial conversation to the closing of the sale, ensuring a seamless and positive customer experience.
Proactive Outreach: I proactively reach out to potential prospects via telephone and email to assess and address their professional development needs. I use a range of resources, including process guides, email/voicemail scripts, and other sales tools, to facilitate these interactions.
Responsive Customer Engagement: I manage inbound inquiries via phone, email, and live chat, providing timely and accurate responses to questions, which helps generate sales.
Industry Expertise: I continuously develop and maintain an expert-level understanding of both Training Industry's course offerings and the broader training and development industry to better serve our clients.
Customer Relationship Management: I build and sustain strong relationships with customers by establishing rapport and demonstrating expertise in our professional development solutions.
Team Collaboration: I am committed to helping our team meet and exceed sales goals, contributing to the overall success of the department.
Alumni Advocate
- Alumni Engagement: Maintain regular contact with CPTM alumni, ensuring they are informed about the latest Training Industry products and resources available to them.
- Benefit Communication: Ensure alumni are fully aware of the benefits they receive as part of the CPTM community, encouraging continued engagement with Training Industry.
- Data Management: Keep alumni contact information current, utilizing CRM tools to track engagement and interactions.
- Resource Assistance: Serve as the primary point of contact for alumni inquiries related to learning and development, connecting them with the appropriate resources and team members within Training Industry.
- Opportunity Facilitation: Connect alumni with speaking, writing, podcast, and video opportunities within Training Industry, helping them to contribute to and benefit from the organization's platforms.
- Experience Enhancement: Ensure alumni have a positive and rewarding experience with Training Industry, fostering loyalty and encouraging them to keep their certifications active.
- Research Support: Assist alumni in accessing research and resources provided by Training Industry, facilitating their professional growth and development.
Inside Sales/Client Relations Specialist
Solution Start
2019.10 - 2022.03
- Developed and implemented sales strategies to boost customer acquisition and retention.
- Delivered high-quality customer service by effectively handling account management and resolving client inquiries.
- Maximized performance by effectively utilizing CRM tools to monitor and evaluate client interactions, leading to improved engagement rates and sales results.
Team Leader
Stericycle
2011.04 - 2019.10
- Led a team of 15+ remote call center agents in improving phone etiquette skills and enhancing customer acquisition strategies.
- Delivered exceptional assistance in a fast-paced customer service setting handling daily issues for more than 1000 medical clients.
- Delivered successful resolutions to customer issues through active listening, application of de-escalation techniques, and meticulous documentation.
- Managed critical incidents by working closely with medical providers, ensuring prompt resolution of urgent issues.
Education
Bachelor of Arts -
North Carolina State University
Raleigh, NC05.2017
Associate of Arts -
Wake Technical Community College
Raleigh, NC05.2014
No Degree -
Nassau Community College
Long Island, NY08.2012
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Consultative Sales
- Organizational Development
- Training facilitation
- Mentoring abilities
- Written and oral communication
- Strategic thinker
- Public Speaking
- Customer Relationship Management (CRM)
- Team Leadership and Mentoring
- Strategic Outreach and Engagement
Certification
Certified Professional in Training Management (CPTM)
Timeline
Director Of Professional Development
Training Industry, INC
2022.03 - Current
Inside Sales/Client Relations Specialist
Solution Start
2019.10 - 2022.03
Team Leader
Stericycle
2011.04 - 2019.10
Bachelor of Arts -
North Carolina State University
Associate of Arts -
Wake Technical Community College
No Degree -
Nassau Community College
Certified Professional in Training Management (CPTM)
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