Peter Bourgoin
Corpus Christi,TX
Summary
Proven leader in optimizing operations and fostering customer relationships, demonstrated at Alorica with significant process improvements and team development. I excel in driving performance and enhancing customer satisfaction. Proficient is use of Citrix and NetSuite billing and accounting systems. MSC cross-trained to operate computer systems to input or correct data for shelf labels and signs. US Army veteran with completion of Non Commissioned Officer courses.
Overview
26
26
years of professional experience
Work History
Teller
DECA Commissary
04.2023 - Current
- MSC cross trained in basic account maintenance.
- Cross training in MSC computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
- Receive and verify sales receipts and monies collected from sales store checkers, sort money by denomination, verifies amount, and annotate cashiers' cash receipts.
- Total cash in each drawer and compare with cash register tape reading to determine overage or shortages.
- Maintain records of overage and shortages, prepare deposit slips, and prepare cash drawers daily.
- Process manufacturer coupons, balance monies in safe.
- Open and close safe and account for all money by balancing and verifying the count for accuracy.
Owner/Operator
Pete's Doghouse
01.2022 - 10.2022
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Operations Manager
Alorica
04.2020 - 10.2021
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Trainer
Alorica
08.2018 - 04.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Recorded and edited videos to facilitate remote learning.
- Introduced standardized training for cohesive learning environments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Facilitated virtual, in-person and blended learning sessions.
Team Leader Manager
Sprint
10.1998 - 09.2017
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Maricopa High School
Maricopa, AZ05.1986
Skills
- Customer Relationship Building
- Drawer balancing
- Proficient use of accounting systems
- Knowledgeable with Excel, Word and Citrix applications
- Excellent time management skills
- Strong Work Ethic
US Army Veteran
US Army medic. Combat operations - Operation Desert Shield/Storm
Additional Information
Senior Vice Commander - VFW Post 8932
Timeline
Teller
DECA Commissary
04.2023 - Current
Owner/Operator
Pete's Doghouse
01.2022 - 10.2022
Operations Manager
Alorica
04.2020 - 10.2021
Trainer
Alorica
08.2018 - 04.2020
Team Leader Manager
Sprint
10.1998 - 09.2017
High School Diploma -
Maricopa High School
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