Peter Brennan
Chalfont,PA
Summary
Care Advocate Level lll with eight years of experience, looking to grow my capabilities and secure a new path at Accolade/Transcarent.
Overview
8
8
years of professional experience
Work History
Care Advocate Level Lll
Accolade Inc
Plymouth Meeting, PA
10.2018 - Current
- Prioritize messages and tasks in order of urgency/importance
- Assist Care Advocates with lower tenure in developing processes of working efficiently and smart.
- Assist members with healthcare needs in a detailed, transparent, easy to understand fashion.
- Handle complex/escalated issues with members.
- Promoted available resources and connected individuals with services or programs to encourage better outcomes in their care needs.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Coordinated with Supervisors/Managers on improving processes to produce better outcomes for Accolade and Accolade members.
Direct Support Professional
Special People In Northeast
Philadelphia, PA
10.2017 - 10.2018
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Transported individuals to events and activities, medical appointments and shopping trips.
Education
High School Diploma -
MaST Community Charter School
06.2013
Skills
- Ability to overcome obstacles using resourceful and outside the box thinking
- Effective at fostering strong professional relationships
- Confidence in my work, whether I am working alone or in a team setting
- Self-motivated individual
- Ability to communicate information in an easy to understand and transparent manner
- Detail Focused, Positive Outcome Oriented,
- Open minded and willing to learn new skills or try new approaches
Timeline
Care Advocate Level Lll
Accolade Inc
10.2018 - Current
Direct Support Professional
Special People In Northeast
10.2017 - 10.2018
High School Diploma -
MaST Community Charter School