Summary
Overview
Work History
Education
Skills
Timeline
References
BusinessAnalyst
Peter Burgess

Peter Burgess

Yorktown,Virginia

Summary

I am a committed and versatile professional with a positive and proactive mindset, showcasing proven leadership abilities that drive operational excellence. My expertise lies in problem-solving and staff training, where I create a collaborative atmosphere that boosts team performance and elevates customer satisfaction.

With a track record of strategic planning for optimal performance paired with an unwavering dedication to going beyond the extra mile, I excel in resource management and upholding high standards, especially in fast-paced settings. The importance of having a sense of urgency is something I understand well, and I believe in leaving things better than I found them.

Becoming part of a team with well-defined goals, where I can harness my skills to create a significant impact, truly inspires enthusiasm. In my free time, I enjoy spending time with my fiance and our nearly 20-year old rescued tuxedo cat, sweet Caroline.

Overview

14
14
years of professional experience

Work History

Shift Leader

Starbucks
Yorktown, VA
04.2022 - Current
  • Oversaw daily operations by delegating tasks, managing shift changes, maintaining equipment, and performing keyholder duties to open and close the business.
  • Listened carefully to customer requests and created personalized, expertly crafted beverages.
  • Trained and supervised staff to ensure compliance with company policies, maintained quality control, and improved workflow efficiency. Focused on promoting a positive, productive, engaging, and functional work environment. Fostered a team-oriented atmosphere that encouraged collaboration and effective communication.
  • Assigned the role of “Partner Advocate,” aka “Employee Morale Coordinator.” The purpose of this was to better engage the Barista Partners, make their place in operations more purposeful, and give them a desire to own their roles.
  • Responded promptly to crises at the store, even on my days off, as my problem-solving abilities and dependability were recognized store-wide. Management rarely volunteered to come in and resolve issues, so I stepped up as needed.
  • Coordinated with vendors to complete orders and maintain inventory. Synchronized receiving, stocking, pricing, and monitoring usage to minimize overstock.
  • Measured goal achievement by evaluating daily cash flow, preparing deposits, and resolving discrepancies between shifts.
  • Collaborated with upper management on strategic planning and operational efficiency improvements by attending weekly Management Meetings.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Resolved both staff and customer concerns with a positive, professional attitude.

Home Healthcare Specialist

Not Applicable
Yorktown, VA
01.2018 - 05.2022
  • Provided direct patient care for my mother including all activities of daily living, such as ambulation, personal grooming, cooking and cleaning, finance management, medication administration, coordinating and transporting to appointments, maintaining inventory of medical supplies, observing, analyzing, and conveying changes in condition with her physicians, and utilizing applied learning as new levels of care were prescribed.
  • This role demanded my constant attention. I slept in 30-minute shifts. It was often dispiriting, as I fully surrendered my independence to be a full-time caregiver, putting my own life and aspirations on pause. However, the most important thing was providing the absolute best care possible to my loved one until her passing in Spring 2023.

Surveyor Assistant

Donald David and Associates
Newport News, VA
09.2017 - 08.2018
  • Effectively conducted land surveys to gather precise, laser-marked measurements and topographical data, which I transformed into plats for residential, commercial, and industrial properties on the Virginia Peninsula.
  • Confidently utilized, maintained, transported, and stored delicate equipment as instructed by the foreman.
  • Mastered and consistently followed established techniques, guidelines, and procedures to ensure the highest standards of accuracy and reliability.

Shift Supervisor

IHOP
Yorktown, VA
06.2011 - 01.2013
  • Consistently maintained high company standards while delivering exceptional service and showcasing a strong passion for hospitality to all customers, including celebrities such as Snoop Dogg, the rowdy after-bar crowd, and families coming from church.
  • Proactively managed daily administrative tasks, financial responsibilities, operational activities, and ensured outstanding customer satisfaction.
  • Expertly defused tense situations and remained composed under pressure when addressing issues involving guests, staff, equipment, or emergencies.
  • Confidently oversaw front and back of house operations in the absence of management.
  • Acted as a trusted mentor for new hires, facilitating onboarding and ensuring compliance with all company standards, policies, and procedures.

Education

Associate of Applied Science - History Education

Thomas Nelson Community College
Hampton, VA
06-2010

High School Diploma -

Grafton High School
Yorktown, VA
06-2007

Skills

  • Proven Diplomatic Leadership Abilities
  • Professional Attire and Positive Attitude
  • Strategic Thinking, Creative Problem-Solving, and Process Improvement Development
  • Exceptional, Satisfaction-Focused Customer Service
  • Professional Verbal and Written Communication
  • Team Building, Training, Collaboration, and Motivation
  • Operational Efficiency through Strategic Partner Placement and Appropriate Task Delegation
  • Shift Checklists and Daily Briefing Facilitation
  • Conflict Resolution, Calm in a Crisis
  • Resource Management and Inventory Tracking
  • Compliant with Workplace Safety Processes and Procedures
  • Mechanical Equipment Troubleshooting and Repair

Timeline

Shift Leader

Starbucks
04.2022 - Current

Home Healthcare Specialist

Not Applicable
01.2018 - 05.2022

Surveyor Assistant

Donald David and Associates
09.2017 - 08.2018

Shift Supervisor

IHOP
06.2011 - 01.2013

Associate of Applied Science - History Education

Thomas Nelson Community College

High School Diploma -

Grafton High School

References

Sheri Crosby  |  Starbucks Shift Manager  |  757-706-4875

Penelope Isaacs  | Starbucks Lead Barista  |  757-928-5252


Nicky Reed  |  Starbucks Shift Supervisor  |  757-672-5759

Shalynne Douglas  |  Former Starbucks Store Manager  |  757-759-2120

Andrea Sotaski  |  Personal Reference of 10+ Years  |  757-770-6229

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