Peter Burton
Parlin,NJ
Summary
Proven senior leader with over 20 years of experience in operations management with a track record of developing and leading high performing teams while driving performance to meet the goals and objectives of the organization. I posses a strong proficiency in identifying business challenges and implementing, best practice, streamlined processes and thought leadership to overcome those challenges.
With a passion for striking the right balance to ensure team satisfaction and growth, while keeping the focus on revenue producing strategies, I have established myself as a strong, senior manager capable of aligning goals across organizational verticals to meet objectives.
Overview
18
18
years of professional experience
Work History
Engagement Manager
Logic Information Systems
Greater New York Metropolitan Area, United States
01.2020 - Current
- Client-facing executive charged with the relationship management, account growth and project oversight of existing client portfolio
- Responsible for driving revenue growth for 10M client portfolio
- Provided executive oversight of major IT implementation projects from contract negotiation through implementation/project completion
- Collaborated with cross-functional teams including Line of Business Leaders, senior management, developers, marketers to align on strategic execution of client development.
- Responsible for assembling, onboarding and managing high performing teams of, mid to senior level, consultants throughout the lifecycle of client engagements.
- Co-Captain and co-creator of Logic's global mentorship program
Principal Consultant
Logic Information Systems
Greater New York Metropolitan Area, United States
04.2019 - 01.2020
- Sr level, client-facing functional lead of consulting resources engaged in retail technology implementations
- Responsible for communications with client stakeholders to ensure alignment on engagement status, execution of deliverables and adherence to budget and timelines
- Led localization and fiscalization requirements gathering sessions for implementations in US, Canada, Mexico, Brazil and EMEA
- Developed, managed and delivered a range of consultancy services to clients.
- Provided leadership, guidance and mentorship to junior consultants.
- Coordinated activities between multiple departments in an organization.
- Advised clients on how to best utilize resources to improve operational efficiency.
- Created strategies for the successful implementation of projects within budget constraints.
- Designed frameworks for effective decision-making processes at executive level meetings.
- Led workshops with clients to identify their needs and develop appropriate solutions.
- Developed training programs for staff members regarding new technologies or methods.
Senior Consultant
Logic Information Systems
Greater New York Metropolitan Area, United States
04.2017 - 04.2019
- Executed all functional tasks defined for project delivery using proven methodology and retail industry best practices
- SME of OmniChannel systems and best practices
- Led all UAT initiatives associated with functionality spanning across XStore and OROB
- Provided strategic guidance to clients on best practices for business operations.
- Developed detailed project plans and timelines to ensure successful completion of projects.
- Conducted in-depth research into industry trends and competitor activities.
Consultant
Logic Information Systems
Greater New York Metropolitan Area, United States
02.2015 - 03.2017
- Facilitated discovery and requirements gathering sessions for omnichannel implementation
- Provided data migration, integration and configuration support for IT project team
- Business Analyst responsible for evaluating current operational practices, identifying gaps and proposing solutions
Operations Manager/Director
Costume SuperCenter
Edison, NJ
02.2006 - 02.2015
- Technology Manager responsible for overseeing day-to-day IT, applications and operational support for up to 500 corporate and distribution center users, across 5 departments, and over 200 users in Retail locations, nationwide
- In-house administrator of Oracle (formerly Micros-Retail) Order Management System (CWSerenade), POS System (X-Store), Retail Reporting Analytics (X-Center Admin) and all applicable SQL Server databases
- Overight responsibility for third-party integration projects ranging from hardware upgrades/installations to software and applications deployment
- Responsible for over 3 million dollars in annual revenue increase, with consistent year over year growth, by way of improved system processes, cross-functional operations reporting and successful 3PL integration
- Managed relationships with application vendors, playing a key role in product enhancement and development of critical functionality needed to sustain continuous growth of the business and similar operations within their customer base
- Administrator of network operations for satellite offices in located in 4 countries
- Managerial and strategic oversight of over 15 manager level employees within the IT division
Education
Seven Principles of Professional Services -
PS Principles
06.2018
Bachelor of Business Administration -
Metropolitan College of New York
06.2004
Skills
- Oracle OROB
- Oracle ORPOS
- Jumpmind POS
- Digital Commerce Management
- Data Analytics and Management
- Strategic Planning and Execution
- Team Management and Development
- Peer Mentorship
- Client Management
- Program Management
- Strong Oral and Written Abilities
- Strong Leadership and Management
- Strong Interpersonal Communication
References
References available upon request
Timeline
Engagement Manager
Logic Information Systems
01.2020 - Current
Principal Consultant
Logic Information Systems
04.2019 - 01.2020
Senior Consultant
Logic Information Systems
04.2017 - 04.2019
Consultant
Logic Information Systems
02.2015 - 03.2017
Operations Manager/Director
Costume SuperCenter
02.2006 - 02.2015
Seven Principles of Professional Services -
PS Principles
Bachelor of Business Administration -
Metropolitan College of New York
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