PETER CABRAL
NEW BEDFORD,MA
Summary
Accomplished professional with a robust background at Maxon Precision Motors, excelling in customer relationship building and technical aptitude. Demonstrated success in enhancing customer satisfaction, managing sales pipelines, and mentoring teams. Proven track record in leveraging CRM software proficiency to drive sales and foster lasting client relationships.
Experienced with sales coordination, ensuring seamless support for sales teams to achieve targets. Utilizes organizational skills and strategic planning to enhance sales processes and customer satisfaction. Strong understanding of CRM tools and effective communication techniques to build and maintain client relationships.
Overview
25
25
years of professional experience
Work History
Inside Sales Coordinator
Maxon Precision Motors
01.2019 - 12.2024
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed portfolio of accounts and consistently generated strong annual sales.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Customer Service Specialist
Maxon Precision Motors
01.2011 - 01.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Technician Specialist
Maxon Precision Motors
02.2000 - 01.2010
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
- Trained junior technicians on best practices, improving overall team productivity and skill level.
- Contributed to the successful completion of high-stakes projects through meticulous attention to detail and task prioritization.
- Served as a subject matter expert within the technician specialist team, mentoring colleagues on advanced techniques and methodologies for troubleshooting challenging issues.
Education
Associate of Applied Science - Mechanical Engineering
Bristol Community College
Fall River, MA05-1988
Skills
- Time management
- Customer relationship building
- Telephone and email etiquette
- Effective time management
- Sales presentations
- Product sales
- Technical aptitude
- CRM software proficiency
- Sales pipeline management
- Exceptional customer service
- Verbal and written communication
- Driven
- Many Technical Trainings
Timeline
Inside Sales Coordinator
Maxon Precision Motors
01.2019 - 12.2024
Customer Service Specialist
Maxon Precision Motors
01.2011 - 01.2019
Technician Specialist
Maxon Precision Motors
02.2000 - 01.2010
Associate of Applied Science - Mechanical Engineering
Bristol Community College
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