PETER CARSTON
Oakland,FL
Summary
OPERATIONS TECHNICAL SUPPORT
Highly knowledgeable, effective, results-oriented computer technician and support analyst with extensive experience in testing, configuration, support, installation, system administration, and departmental leadership. Provide real solutions addressing new and upgraded systems, hardware implementations and process redevelopments meeting situational needs. Works effectively, collaboratively and independently with diverse groups building relationships creating positive results and enhancing the organization’s bottom line.
Overview
25
25
years of professional experience
Work History
Banking Operations Systems Support Specialist
TRUIST BANK
Orlando, FL
05.2022 - 01.2024
- Oversaw the daily operations of the bank’s Returns and Adjustments departments, ensuring rapid response to daily technical and procedural issues, and continued revision of new and existing systems, process improvements, procedures, and methodologies improving the quality, delivery, and profitability of assigned operations areas
- Provided 24x7 operational support of assigned applications, and 2nd level daily production support to the Operations team
- Business Unit Subject Matter Expert (SME) for IT projects and initiatives in technical problem identification and resolution, performance and productivity improvement, product development and quality enhancements
- PETER CARSTON Peter.Carston@outlook.com PAGE TWO
- Evaluated existing operations continuously, implementing appropriate changes significantly improving quality, productivity and efficiency
- Implemented effective systems enhancements, upgrades, and new products and services through active participation in requirements planning meetings and design review sessions
- Collaborated in developing and executing thorough test plans ensuring the delivery of sound enhancements, upgrades, and new products and services of moderate to high complexity
- Developed and implemented standards, procedures and processes by utilizing industry standards and best practices.
Owner
CATS MEDIA PRODUCTIONS
Oakland, FL
01.2019 - Current
- Independent video production https://www.youtube.com/@2catsmedia228/videos
- Provided freelance video recording and editing services using Adobe Creative Cloud and Davinci Resolve
- Produced the “2023 Challenge 22 Walk” video showcasing the Challenge 22 Non-profit
- Produced multiple memories videos for families of deceased family members
- Volunteer Videographer and Editor for West Orange High School Choir productions
- Multiple Weddings and special events professionally Recorded and edited
- Numerous personal video projects showcasing locations around the Florida area.
Application Development and Support Engineer IV
XEROX – CONDUENT
Orlando, FL
07.2015 - 04.2022
- Remote
- Supported Day 2 operations as needed to ensure environment stability and limit outages and missed SLA
- Provided technical support for BB&T and SunTrust merger to Truist
- Maintain documentation and support guide for troubleshooting and updating of procedures
- Provided 24/7 on-call support and availability following established escalation procedures
- Configured and deployed Day 2 application upgrades, changes and software patches
- Support, configuration and testing for recent datacenter migration of operations servers
- Collaborated with third party vendor support resolving system issues.
Customer Engineer
APEX COMPUTER SYSTEMS INC
Orlando, FL
07.2008 - 07.2015
- Provided remote and desk side support with personal computers and other distributed computing devices
- Performed installs, adds, moves and changes (IMAC) within SunTrust branches and Operations Centers
- Troubleshot network connectivity and telecommunications issues including VOIP
- Configured and deployed computer assets using Altiris and Microsoft SCCM 2012
- Maintained asset management records and inventory for deployments and decommissioning
- Provided 95% score for Service level agreements (SLA) consistently.
Technology Specialist
SunTrust Banks
Orlando, FL
Service Technician
Inacom Information Systems
Maitland, FL
Technical Supervisor
Tamar Inns/Millennium Technology Group
Orlando, FL
Computer Technician
TEKsystems
Orlando, FL
Owner
Virtuoso Video Productions
Mount Sinai, NY
Skills
- Technical Support
- Video Editing and production
- Program Development
- Collaborative Leadership
- Business/ Data Analysis
- Clear Verbal and Written Abilities
- IT Processes and Procedures
- Troubleshooting
- Issues Resolution
- Documentation
- Implementations and Updates
- Process Improvement
Accomplishments
- Certified Computer Service Technician, Verification #B78DTT2489
- HP Accredited Platform Specialist in Servers, Desktops and Laptops
- Lenovo Server, Desktop and Laptop service certified
- Lexmark and HP Printer Service Certification
- TECHNICAL SKILLS
- OS: Mac OS, Windows 7-8-10-11, iOS, Linux, Windows XP, MS-DOS, OS2
- Servers: HP Blade P-Class Server, HP C-Class server, Non-Blade Servers, Win Server 2012
- Software: TRIPS, ANF, Fiserv AE, Service Now, Service desk, VMware, Virtual
- Infrastructure Client, SQL, Adobe Cloud Suite, Black Magic Davinci Resolve, Vonage, HubSpot
- Imaging: SCCM 2012, Symantec Altiris
- MS Office: Word, Excel, Access, Outlook, Visio, Office365 Admin
- Mainframe: Blue Zone, Attachmate 2000
- Desk/Laptop: Lenovo, Dell, Micron, Compaq, HP, Apple
- Printers: Okidata, Tally, Canon, HP, Lexmark Dot Matrix/Laser, Rimage CD
Timeline
Banking Operations Systems Support Specialist
TRUIST BANK
05.2022 - 01.2024
Owner
CATS MEDIA PRODUCTIONS
01.2019 - Current
Application Development and Support Engineer IV
XEROX – CONDUENT
07.2015 - 04.2022
Customer Engineer
APEX COMPUTER SYSTEMS INC
07.2008 - 07.2015
Technology Specialist
SunTrust Banks
Service Technician
Inacom Information Systems
Technical Supervisor
Tamar Inns/Millennium Technology Group
Computer Technician
TEKsystems
Owner
Virtuoso Video Productions
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