Peter Castro
Montebello,CA
Summary
Motivated Claims Adjuster specializing in personal auto and injury claims. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy, highly motivated and dependable. Excels in fast paced environment,
Overview
14
14
years of professional experience
Work History
Bodily Injury Field Adjuster
Automobile Club of Southern California
02.2022 - 12.2024
- Met face to face with injured parties and conducted in person interviews to assess claims.
- Reviewed police reports, medical treatment records, medical bills, and medical liens.
- Worked directly with auto adjuster and made final determination on liability based on investigation.
- Claim settlement authority of $15,000.00 without requiring manager approval.
- Assisted with listening and settling outer company Arbitrations.
Claims Auto Adjuster
Automobile Club of Southern California
06.2021 - 02.2022
- Analyzed and determined liability on non injury auto claims by investigation, report findings and recorded statements.
- Handled upward of 90+ claims at once, while corresponding with claimants and insureds via email, phone, and text messaging.
- Explained coverages and benefits, setup vehicle inspections and rentals.
- Worked directly with auto inspectors and body shops to determine settlement value.
Claims Specialist II
Mercury Insurance
03.2019 - 06.2021
- Handled multi vehicle and represented and unrepresented injury auto claims.
- Determined liability based of investigation, police reports, and statements.
- Reviewed and examined demand letters from attorneys and handled in a timely manner.
- Reviewed body shop estimates, medical records, and medical bills to determine settlement amount.
- Claim settlement authority of $10,000.00 without manager approval.
Claims Rep 2
Mercury Insurance
12.2017 - 03.2019
- Handled non liability dispute collision claims.
- Explained coverages and benefits, setup vehicle inspections and rentals.
- Claim load upward of 100+ claims at a time.
Billing Representative
Mercury Insurance
10.2016 - 12.2017
- Call center environment, took inbound calls regarding billing, payments, and policy questions.
- Processed credit card, EFT, and western union payments.
- Provided assistance with general policy questions, and directed insureds to their agents to assist with policy changes and cancellations.
- Intake of 50-70 calls per day.
Line/Prep Cook
Nordstrom Café Bistro
05.2014 - 10.2016
- Opening shift line cook.
- Responsible for bulk prep for entire restaurant.
- Preparation of various desserts.
- Assisted with end of day reports.
Kitchen Lead/Pastry and Cake Decorator
Portos Bakery
11.2010 - 05.2014
- Worked high volume salad, grill, and sandwich stations.
- Assisted with daily bulk prep.
- Decorated various cakes and pastries.
- Helped create weekly employee schedules.
- Placed company orders with various vendors.
- Interim manager when kitchen manager was unavailable.
Education
Diploma -
Art Institute of Orange County
Santa Ana, CADiploma -
Schurr High School
Montebello, CASkills
- Time management
- Computer literacy
- MS Word
- Ability to work in a fast-paced environment
- Claims investigation
- Accident scene investigations
- Manage settlements
- Organizational skills
- Claims processing
Timeline
Bodily Injury Field Adjuster
Automobile Club of Southern California
02.2022 - 12.2024
Claims Auto Adjuster
Automobile Club of Southern California
06.2021 - 02.2022
Claims Specialist II
Mercury Insurance
03.2019 - 06.2021
Claims Rep 2
Mercury Insurance
12.2017 - 03.2019
Billing Representative
Mercury Insurance
10.2016 - 12.2017
Line/Prep Cook
Nordstrom Café Bistro
05.2014 - 10.2016
Kitchen Lead/Pastry and Cake Decorator
Portos Bakery
11.2010 - 05.2014
Diploma -
Art Institute of Orange County
Diploma -
Schurr High School
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