Peter Chapman
Kansas,MO
Summary
Dedicated and results-driven professional with five years of valuable experience at Aldi, a renowned leader in the retail industry. Adept at delivering exceptional customer service, maintaining high levels of efficiency, and contributing to the overall success of the organization. Skilled in inventory management, team leadership, and fostering a collaborative work culture. A reliable and motivated team member who consistently demonstrates a strong work ethic and a passion for excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manger
Aldi
Kansas City, MO
08.2022 - Current
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
Lead Store Associate
Aldi
Kansas City, MO
11.2021 - 08.2022
- Managed daily store operations, including opening and closing the store.
- Supervised team of associates to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Trained new employees on company policies and procedures.
- Utilized POS systems for tracking sales data, returns, refunds.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Assistant Manager
Aldi
Ottumwa, IA
02.2021 - 11.2021
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated daily tasks to team members to optimize group productivity.
Lead Store Associate
Aldi
Kansas City, MO
11.2019 - 02.2021
- Managed daily store operations, including opening and closing the store.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as making change and processing payments.
- Provided excellent customer service by addressing inquiries promptly.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
Store Associate
Aldi
Kansas City, MO
11.2018 - 11.2019
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Demonstrated excellent customer service skills at all times.
Education
High School Diploma -
Wenatchee High School
Wenatchee, WA06.2009
Skills
- Task Delegation
- Customer Service
- Reliable and Responsible
- Store Policies and Procedures
- Retail Operations
- Staff Training and Development
- Attention to detail
- Loss Prevention
Timeline
Assistant Manger
Aldi
08.2022 - Current
Lead Store Associate
Aldi
11.2021 - 08.2022
Assistant Manager
Aldi
02.2021 - 11.2021
Lead Store Associate
Aldi
11.2019 - 02.2021
Store Associate
Aldi
11.2018 - 11.2019
High School Diploma -
Wenatchee High School
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