PETER CHEN
Arcadia,CA
Summary
Proactive team leader with experience leading projects within tight deadlines and tight budgets. Expertise in resource management, strategic planning, and quality assurance. Ability to successfully manage stakeholders and maintain an efficient team environment. Motivated professional with extensive experience managing complex projects and developing innovative technologies. Accomplished in leading cross-functional teams to exceed project goals and foster customer satisfaction. Proven track record of successfully delivering projects in line with time, budget, and quality standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Manager
BPGroupUSA Inc.
City of Industry
01.2024 - Current
- Reevaluate the NCR ALOHA POS system, including the system, Loyalty program, and the pros and cons of the points accumulation software and hardware
- For the assessment of new projects, contract signing, price negotiation, and ultimately reaching a contract that aligns with the company's interests
- Saving 35% on the introduction and development costs for three projects
- Develop and manage the IT department's budget, allocating resources effectively to support business needs while optimizing costs
- Oversee IT projects from inception to completion, ensuring that projects are delivered on time, within budget, and according to specifications
- Collaborate with external vendors and service providers, negotiating contracts, managing vendor relationships, and ensuring the delivery of quality services and products
- Provide technical support and guidance to resolve complex IT issues and escalate problems as necessary to minimize downtime and disruptions to business operations
- Informed about emerging technologies and best practices in the IT industry, recommending innovative solutions to improve efficiency, productivity, and competitiveness.
POS MANAGER / TECHNICAL PROJECT MANAGER
99 Ranch Market
Buena Park
07.2021 - 11.2023
- Maintained open communication channels between team members during all phases of the project life cycle
- Developed and implemented project plans, schedules, budgets, and risk management strategies
- Provided technical guidance in the development of project objectives, scope, deliverables, timeline and milestones
- Managed vendor relationships to ensure timely delivery of services and products
- Performed cost-benefit analyses for proposed IT initiatives
- Ensured compliance with established policies and procedures related to IT projects.
POS MANAGER / PROJECT COORDINATOR
99 Ranch Market
Buena Park
06.2012 - 07.2021
- Analyzed customer data to identify trends in purchasing behavior and used insights to develop strategies for increasing sales
- Trained new hires on proper use of Point of Sale equipment, cash handling procedures, customer service techniques
- Performed daily maintenance checks on cash registers, scanners, printers
- To ensure optimal performance
- Coordinated with vendors regarding installation or repair services needed for POS hardware and software components
- Ensured compliance with federal regulations regarding payment processing systems security standards
Education
Bachelor of Science - Managment Information System
KuoYuan University
Taiwan02-2002
Skills
- Project management
- Information confidentiality
- Risk mitigation planning
- Technical Troubleshooting
- Application support
- Virtualization
- Technical leadership
- Change Management
- Network Administration
- IT service management
- Project Leadership
- Budget Administration
- Infrastructure Planning
- Problem-solving abilities
- Budget Control
- Agile work processes
- Excellent Communication
- Staff hiring
- Technology Integration
- Relationship Building
- Software licenses and patches
- Scope Definition
Accomplishments
- Implemented self-checkout systems to enhance customer flow and efficiency for the company.
- Integrated a third-party membership system into LOC Point of Sale (PoS) to diversify membership tiers.
- Introduced digital signage to reduce costs associated with printed advertising materials.
- Designed an electronic employee discount benefits system and integrated it into the PoS (Point of Sale) system.
- Successfully completed the transition between two different POS systems on time.
Certification
- PMP self-study certification 2018
Timeline
IT Manager
BPGroupUSA Inc.
01.2024 - Current
POS MANAGER / TECHNICAL PROJECT MANAGER
99 Ranch Market
07.2021 - 11.2023
POS MANAGER / PROJECT COORDINATOR
99 Ranch Market
06.2012 - 07.2021
Bachelor of Science - Managment Information System
KuoYuan University
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