PETER CLARK
Rockville,CT
Summary
Customer-focused Sales Professional with 25 years of expertise generating maximum sales by consistently meeting customers' needs. Successfully identifies customer preferences by fielding questions and engaging in information-gathering conversations. Hard worker always willing to perform extensive research and legwork to meet customer requests.
Overview
28
28
years of professional experience
Work History
Group Travel Agent
World Travel Holdings
Ellington, CT
09.2021 - 09.2022
- Created travel itineraries and made adjustments to meet client specifications.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Researched hotels and airfare options to best meet client needs and expectations.
Finance Manager
JULIANO’S POOLS
Vernon, CT
04.2017 - 07.2019
- Analyzed financial data to determine efficient use of resources.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Calculated and prepared checks for utilities, taxes and other payments.
- Managed relationships with tax authorities, bankers and auditors.
Brand Ambassador
COMCAST
Enfield, CT
04.2014 - 04.2016
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Conversed with customers to share information about products and services.
- Shared feedback and ideas with management to improve processes.
Sales Professional
TIFFANY & CO
Hartford, CT
08.2008 - 04.2013
- Consistently earned top performer out of 25 sales team members for exceeding sales goals.
- Secured long-term accounts by managing sales presentations and providing recommendations to promote brand and product benefits.
- Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.
- Assisted high net worth clients in the selection of the perfect diamond engagement ring, wedding band and colored gemstones to present to their loved ones to celebrate life’s special occasions.
- Answered customer questions, shared product knowledge and researched pricing and availability.
Account Executive
ASI MODULEX
Miami, FL
01.2007 - 01.2008
- Promoted services to build client base and conducted market research to identify potential clients
- Contacted clients and scheduled meetings to discuss specific needs and recommend appropriate quality products
- Answered questions on services and regulatory compliance
- Managed all stages of sales from initial call to final installation
- Maintained detailed account records and client information to support future sales
- Successfully built new customer base of 40 accounts with more than $500,000 in sales
- Efficiently balanced prospecting for new clients with providing quality customer service to existing accounts to ensure full satisfaction and repeat business
- Continued
Diamond Consultant/ Sales & Manager
GEM JEWELRY & WHITEHALL JEWELLERS
Hartford, Manchester, CT
04.1997 - 01.2007
- Contributed to jewelry sales and managed sales staff
- Communicated with customers to present merchandise and answer questions
- Drove sales by persuading clients to purchase and providing exceptional customer service
- Trained new staff in duties and coached in effective sales techniques
- Supervised to ensure quality of customer service and resolve any issues
- Maintained top sales record at Gem Jewelry, with consistent close ration of 90%
- Received multiple top sales awards at Whitehall Jewelers; quickly promoted to Manager in recognition of skills.
Director of Credit and Customer Care
FARMSTEAD TELEPHONE GROUP
East Hartford, CT
01.1998 - 01.2007
- Managed credit and collection and supervised staff in department
- Approved accounts and set credit limits; oversaw risk management
- Coordinated with sales department to ensure compliance with credit policies and procedures
- Established Credit Administrator in sales to increase effectiveness of collaboration
- Supervised collectors and call center agents; provided training in new policies
- Communicated closely with clients to ensure positive relationships during collection activities and timely payments
- Wrote new policies and procedures, including procedure manual, for department without previously established policies
- Substantially reduced DSO and maintained exceptionally low loss record through effective collection policies and activities.
Training Manager
SUSSE CHALET
Wallingford, CT
04.1994 - 08.1996
- Oversaw day-to-day operations and ensured maintenance of all facilities
- Trained new managers for chain
- Managed 20 employees and coordinated activities to efficiently accomplish operational needs
- Ensured compliance with hotel policy and quality guest interaction
- Immediately addressed guest concerns to ensure full satisfaction
- Contributed to Employee Development Team establishing policies and procedures for chain
- Maintained all records relating to hotel budget and employees
- Managed credit decisions and oversaw collection activity
- Increased annual sales from $700,000 for $1.2M within two years; contributed to consistent revenue and customer growth
- Successfully balanced training and operations responsibilities by utilizing strong time- management skills and effectively prioritizing tasks.
Education
Bachelor of Arts - Business Administration
WALDEN UNIVERSITY
Skills
- Lead Generation
- Sales and Marketing Strategies
- Client Presentations
- Product and Service Knowledge
- Business Development
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Group Travel Agent
World Travel Holdings
09.2021 - 09.2022
Finance Manager
JULIANO’S POOLS
04.2017 - 07.2019
Brand Ambassador
COMCAST
04.2014 - 04.2016
Sales Professional
TIFFANY & CO
08.2008 - 04.2013
Account Executive
ASI MODULEX
01.2007 - 01.2008
Director of Credit and Customer Care
FARMSTEAD TELEPHONE GROUP
01.1998 - 01.2007
Diamond Consultant/ Sales & Manager
GEM JEWELRY & WHITEHALL JEWELLERS
04.1997 - 01.2007
Training Manager
SUSSE CHALET
04.1994 - 08.1996
Bachelor of Arts - Business Administration
WALDEN UNIVERSITY
Similar Profiles
Aleata LeRoyAleata LeRoy
Reservation Agent at World Travel HoldingsReservation Agent at World Travel Holdings
Krystal BlaisKrystal Blais
Travel Sales Agent at World Travel HoldingsTravel Sales Agent at World Travel Holdings
Patricia OperaPatricia Opera
Senior Travel Professional at World Travel Holdings, Inc.Senior Travel Professional at World Travel Holdings, Inc.
Christie LongChristie Long
Travel Professional at World Travel HoldingsTravel Professional at World Travel Holdings
Olivia LindblomOlivia Lindblom
PCA at Gt IndependencePCA at Gt Independence