Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Cole

Chandler,AZ

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

8
8
years of professional experience

Work History

Owner/Operator

Hangtime Installation
Chandler, AZ
04.2025 - Current
  • Conducted comprehensive business operations independently, from project installations to customer/manufacturer relations, to billing.
  • Achieved certification in installation of soft and hard treatments through Trading Up Academy.
  • Cultivated relationships with workrooms, sales representatives, and customers to ensure job continuity and revenue growth.
  • Building invoices and budgeting spreadsheets via Excel to minimize operating costs, with the ability to maintain profit and achieve quarterly and annual goals.

General Manager

Papa Johns
Chandler, AZ
11.2023 - Current
  • Managed team of 10-15 employees across four roles: Driver, Instore, Shift Lead, Assistant GM.
  • Executed scheduling, hiring, and termination processes for team members.
  • Achieved food, money, labor (FLM) targets, exceeding budget expectations for 14 out of 15 months.
  • Forecasted labor and food needs to optimize ordering and staffing efficiencies.
  • Collaborated with Director of Operations to align store performance with franchise budget guidelines.
  • Developed team members to enhance customer satisfaction metrics, ranking in top five out of 33 locations.
  • Passed corporate and Maricopa County inspections with exemplary compliance results.
  • Recognized as GM of the Quarter for Q1 2025, awarded to one out of 35 general managers.

<ul><li>Ability to utilize 8+ system applications to resolve any customer inquiries such as financial buyout quotes, payment processing, and much more.</li><li>Responsible for handling invoicing for Kyndryl (a specialty account with 100+ contracts totaling 500+ million)</li><li>Provided assistance for other departments including managed services assistance in on the phone and email customer service for Pure Water accounts.</li><li>Ability to as well answer phone calls and emails for the equipment finance division to help lower ASA throughout the department.</li></ul>

Bank Of The West
09.2021 - Current
  • Ability to utilize 8+ system applications to resolve any customer inquiries such as financial buyout quotes, payment processing, and much more.
  • Responsible for handling invoicing for Kyndryl (a specialty account with 100+ contracts totaling 500+ million)
  • Provided assistance for other departments including managed services assistance in on the phone and email customer service for Pure Water accounts.
  • Ability to as well answer phone calls and emails for the equipment finance division to help lower ASA throughout the department.

<ul><li>Responsible to utilize 10+ systems applications in order to provide effective customer service for complex billing, pharmacy, and benefit calls from Blue Shield of California’s client base</li><li>Leverage acquired problem solving skills to educate and assist customers with questions or issues with friendly and prompt service</li><li>Ability to develop quick phone rapport and ‘de-escalate’ difficult callers</li><li>Awarded Best Agent 6/26/2021 and ranked in the Top 10 Agents each month out of 250 on staff.</li></ul>

TTECH
02.2021 - 09.2021
  • Responsible to utilize 10+ systems applications in order to provide effective customer service for complex billing, pharmacy, and benefit calls from Blue Shield of California’s client base
  • Leverage acquired problem solving skills to educate and assist customers with questions or issues with friendly and prompt service
  • Ability to develop quick phone rapport and ‘de-escalate’ difficult callers
  • Awarded Best Agent 6/26/2021 and ranked in the Top 10 Agents each month out of 250 on staff.

<ul><li>Responsible for installing shutters/blinds/draperies including technical and motorized installations in residential and commercial spaces</li><li>Provided skilled repair for broken or damaged Hunter Douglas (and other manufacturers) products</li><li>Delivered excellent customer service in setting appointments with clients and scheduling/mapping for internal install teams</li></ul>

A.B. Installations
09.2020 - 03.2021
  • Responsible for installing shutters/blinds/draperies including technical and motorized installations in residential and commercial spaces
  • Provided skilled repair for broken or damaged Hunter Douglas (and other manufacturers) products
  • Delivered excellent customer service in setting appointments with clients and scheduling/mapping for internal install teams

<ul> <li>Promoted quickly from in-store (Pizza Maker) to Management within 5 months based on strong work ethic, knowledge of all staff positions, and top notch customer service.</li> <li>Part of the leadership team that grew the Gilbert Store to the busiest Papa John’s location in EV</li> <li>Managed, scheduled a team of 35 at the Gilbert store including responsibilities such as interviewing and training of employees. Set schedules, forecasted labor/productivity, and managed inventory on a nightly basis in order to meet company required metrics.</li> </ul>

Papa John’s Pizza
11.2017 - 02.2021
  • Promoted quickly from in-store (Pizza Maker) to Management within 5 months based on strong work ethic, knowledge of all staff positions, and top notch customer service.
  • Part of the leadership team that grew the Gilbert Store to the busiest Papa John’s location in EV
  • Managed, scheduled a team of 35 at the Gilbert store including responsibilities such as interviewing and training of employees. Set schedules, forecasted labor/productivity, and managed inventory on a nightly basis in order to meet company required metrics.

<ul><li>Facilitated company on-site labor and construction errands to expedite job completion</li><li>Provided on-site communication with sub-contractors and homeowners</li><li>Maintained clean job site after sub-contractors completed tasks</li><li>Organized and managed construction supplies and tool inventory for Owner</li></ul>

Brantner Group
01.2020 - 09.2020
  • Facilitated company on-site labor and construction errands to expedite job completion
  • Provided on-site communication with sub-contractors and homeowners
  • Maintained clean job site after sub-contractors completed tasks
  • Organized and managed construction supplies and tool inventory for Owner

Education

Some College (No Degree) - Statistical Analysis

Corsera
11-2023

High School -

Queen Creek, AZ
Queen Creek, AZ
01.2018

Some College (No Degree) - Installation

Trading Up Academy
Online

Skills

  • Strong work ethic, skilled in managing employees, delivers excellence in customer service on the phone, online, or in person, and has a high technical aptitude with technology and hands-on problem solving, quick thinker, adaptable to any situation, able to deal with difficult customers and unmotivated employees, articulate on the phone, and strong writing skills, strong mathematical mind, and analytical ability with both numbers and people, ability to read a room and know the difference when to empathize and/or sympathize with customers or management

Timeline

Owner/Operator

Hangtime Installation
04.2025 - Current

General Manager

Papa Johns
11.2023 - Current

<ul><li>Ability to utilize 8+ system applications to resolve any customer inquiries such as financial buyout quotes, payment processing, and much more.</li><li>Responsible for handling invoicing for Kyndryl (a specialty account with 100+ contracts totaling 500+ million)</li><li>Provided assistance for other departments including managed services assistance in on the phone and email customer service for Pure Water accounts.</li><li>Ability to as well answer phone calls and emails for the equipment finance division to help lower ASA throughout the department.</li></ul>

Bank Of The West
09.2021 - Current

<ul><li>Responsible to utilize 10+ systems applications in order to provide effective customer service for complex billing, pharmacy, and benefit calls from Blue Shield of California’s client base</li><li>Leverage acquired problem solving skills to educate and assist customers with questions or issues with friendly and prompt service</li><li>Ability to develop quick phone rapport and ‘de-escalate’ difficult callers</li><li>Awarded Best Agent 6/26/2021 and ranked in the Top 10 Agents each month out of 250 on staff.</li></ul>

TTECH
02.2021 - 09.2021

<ul><li>Responsible for installing shutters/blinds/draperies including technical and motorized installations in residential and commercial spaces</li><li>Provided skilled repair for broken or damaged Hunter Douglas (and other manufacturers) products</li><li>Delivered excellent customer service in setting appointments with clients and scheduling/mapping for internal install teams</li></ul>

A.B. Installations
09.2020 - 03.2021

<ul><li>Facilitated company on-site labor and construction errands to expedite job completion</li><li>Provided on-site communication with sub-contractors and homeowners</li><li>Maintained clean job site after sub-contractors completed tasks</li><li>Organized and managed construction supplies and tool inventory for Owner</li></ul>

Brantner Group
01.2020 - 09.2020

<ul> <li>Promoted quickly from in-store (Pizza Maker) to Management within 5 months based on strong work ethic, knowledge of all staff positions, and top notch customer service.</li> <li>Part of the leadership team that grew the Gilbert Store to the busiest Papa John’s location in EV</li> <li>Managed, scheduled a team of 35 at the Gilbert store including responsibilities such as interviewing and training of employees. Set schedules, forecasted labor/productivity, and managed inventory on a nightly basis in order to meet company required metrics.</li> </ul>

Papa John’s Pizza
11.2017 - 02.2021

Some College (No Degree) - Statistical Analysis

Corsera

High School -

Queen Creek, AZ

Some College (No Degree) - Installation

Trading Up Academy

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Peter Cole