Peter Comstock
Colorado Springs,COLORADO
Summary
Received and have maintained an Active Top Secret Security Clearance for 13 years in total. CompTia Security Plus Certified which was attained and necessary, for work as a Systems Administrator and Help Desk Technician team member. Multi-tasking, responsible, detail oriented, results driven individual who is able to work independently and/or as a team member, whichever the Mission Requires. Accomplished and assisted with bringing Secure Video Teleconferencing systems online for Schriever SFB for 2 command conference rooms per current contract requirements. NIPR, SIPR, and JWICS events were scheduled, as required for up to 6 command conference rooms. Tandberg and CISCO CODEC Trained, with a strong ability to troubleshoot network, audio, video, and connection issues as required. System Administrator/Technician with 10+ years of experience enhancing IT operations across the enterprise. Strong expertise in LAN/WAN administration, technical support, and integrated software applications. Knowledge within Windows servers, application server, Windows Active Directory, DHCP, and Cisco network infrastructure and peripheral processes.
Overview
18
18
years of professional experience
Work History
Help Desk Technician/System Administrator
MCSG Technologies
11.2017 - Current
- Building Conferences, as required per the current contract, for all Areas of Responsibility VTC sites and Commands
- Participating in VTCs as necessary, per requirement, for QA/QC of the call and call quality
- Scheduling VTCs and coordinating with participating sites to make sure all participants are connected and ready per conference start time
- Coordinating with JWICS Enterprise NOC in support of TS/SCI Video Conferences
- Providing training and classes on equipment used in the office, specifically new equipment and SOP procedures as needed
- Overseeing and maintaining the needs for scheduling, setting up of equipment, and troubleshooting issues experienced for VTC events over SIPR and JWICS systems, currently, while serving as weekly VTC Technician.
- Supported the team while providing training in areas of scheduling VTC events, and maintaining Conference Room Calender Requests as required.
- Balanced competing priorities effectively while managing multiple tasks simultaneously within deadline-driven environments.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Supported end-users in various applications to optimize their productivity and performance.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Network Administrator/Battalion LAN Administrator
Colorado/Wyoming Army National Guard
06.2006 - 05.2022
- · Supported Battalion strength unit with VTC scheduling, setup, maintenance, troubleshooting, and implemented configuration changes.
- Training on the VTC equipment (how to place calls).
- First tier trouble shooting (only for VTC call issues)
- Initiator of test calls with any and all Conference Participants within 30 minutes of Conference start time
- Some Installation and operation of video teleconference equipment
- Trouble shooting of LAN based and ISDN based video equipment
- Provide training for new members of VTC staff
- Provide on-site technical support during video teleconference calls
- Tandberg Trained
- Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Assisted IT staff on troubleshooting issues and closing calls.
- Verified continuity of computer and telephone system services for users.
- Retired with 21+ years of service with US Navy, Army National Guard
- Administered all network operations, material management as an administrator for a 450+ people workforce, including both local and remote, such as by adding computers to the domain, configuring the exchange, and handling various wireless network issues.
- Supported with management of CISCO Call manager duties for statewide COARNG VOIP phone requirements.
- Worked with 20+ Macintosh users to support them with an entourage, server connections, program installations, and OS configurations.
- Combined tactical radio and IT systems support for various companies and battalions in the planning, shipping, installation, and maintaining of unit networks during multiple deployments in support of Operation Enduring Freedom, Iraqi Freedom, and 17 domestic state missions.
- Restructured equipment and improved process documentation, which reduced client support tickets by 60% and increased uptime.
Education
Associate of Science - Mechanical Engineering
University of Wyoming
Laramie, WYCompTia Security +
Iron Horse 4 ID School House
Fort Carson, Colorado11.2016
Military Technical Training - 25B MOS Training
Fort Gordan
Little Rock, Arkansas04.2016
Skills
ComptTia Security Plus Certified
Technical Help Desk Experience
Active Directory Experience and Knowledge
Tandberg Training and Experience
Polycom Bridge Experienced
Meet-Me Configuration and Setup Experience
Strong Experience and Training with Network Connection, Configuration, and Troubleshooting of NIPR and TS/SCI VOIP
Strong Experience and Training with Cabling, Line Testing, Port Verification for Network Based Systems
Accomplishments
Company Quality Service Award for serving as a member of a team, responsible for standing up the TENCAP Organization at their new facility at 2424 Garden Of The Gods, Colorado Springs, Colorado.
Timeline
Help Desk Technician/System Administrator
MCSG Technologies
11.2017 - Current
Network Administrator/Battalion LAN Administrator
Colorado/Wyoming Army National Guard
06.2006 - 05.2022
Associate of Science - Mechanical Engineering
University of Wyoming
CompTia Security +
Iron Horse 4 ID School House
Military Technical Training - 25B MOS Training
Fort Gordan
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