Peter Connors
New Hartford
Summary
Dynamic and detail-oriented professional with a proven track record at Max A Mia Ristorante, excelling in customer service and organization within fast-paced, high-volume environments. Skilled in managing sensitive information and ensuring accuracy, with a strong commitment to confidentiality and professionalism. Known for clear communication, reliability, and the ability to remain composed while delivering exceptional support and fostering positive, respectful client relationships. Proficient in Microsoft Excel, and comfortable balancing multiple priorities with care and efficiency.
Overview
7
7
years of professional experience
Work History
Server / Support Staff
Max A Mia Ristorante
Avon
07.2022 - 08.2025
- Provide professional, front-facing service in a high-volume environment requiring constant prioritization and multitasking
- Communicate clearly and courteously with a diverse client base, including families, ensuring questions and concerns are addressed promptly
- Coordinate with team members to manage schedules, reservations, and service flow during peak hours
- Maintain accuracy, organization, and composure in a fast-paced setting
- Trusted by management for reliability, accountability, and consistent professionalism
Rentals Technician / Customer Service Specialist
Ski Sundown
New Hartford
01.2019 - 01.2021
- Served as a primary point of contact for guests, assisting with inquiries, fittings, and equipment coordination
- Maintained detailed records and ensured proper handling of rental inventory
- Delivered clear instructions and professional customer service in a dynamic, high-traffic environment
Volunteer Tax Preparer — VITA Program
Human Resources Agency of New Britain
New Britain
01.2025 - 04.2025
- Prepared and filed over 50 federal and state tax returns for clients, ensuring accuracy and confidentiality
- Reviewed documentation, maintained organized records, and explained processes in clear, accessible language
- Managed sensitive client information while adhering to strict ethical and privacy standards
- Collaborated with team members to improve intake flow and scheduling efficiency
Education
Bachelor of Science - Psychology
Central Connecticut State University (CCSU)
New Britain, CT05.2027
Associate Degree - Psychology
Tunxis Community College
Farmington, CT05.2025
Skills
- Customer Service
- Front Desk Support
- Professional Phone Communication
- In-Person Communication
- Scheduling
- Record Management
- Organization
- Time Management
- Confidentiality
- Accuracy
- Microsoft Word
- Microsoft Excel
- Google Workspace
- TaxSlayer Software
Administrative Skills
- Customer Service & Front Desk Support
- Professional Phone & In-Person Communication
- Scheduling & Record Management
- Organization & Time Management
- Confidentiality & Accuracy
- Microsoft Word & Excel
- Google Workspace
- TaxSlayer Software
Timeline
Volunteer Tax Preparer — VITA Program
Human Resources Agency of New Britain
01.2025 - 04.2025
Server / Support Staff
Max A Mia Ristorante
07.2022 - 08.2025
Rentals Technician / Customer Service Specialist
Ski Sundown
01.2019 - 01.2021
Bachelor of Science - Psychology
Central Connecticut State University (CCSU)
Associate Degree - Psychology
Tunxis Community College