Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peter Dalesandro

Summary

Cybersecurity graduate and UPS Store Associate with a solid foundation in customer service, technical troubleshooting, and problem-solving. Passionate about IT and cybersecurity, eager to apply skills in system administration, network security, and IT support to advance into a cybersecurity expert role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Center Associate

The UPS Store
02.2024 - Current
  • Provide exceptional customer service creating a positive experience for customers.
  • Assist customers with printing, faxing, scanning, laminating, shipping, freight & mailbox services.
  • Help customers with shipping, printing, and packing solutions and suggestions.
  • Assist customers with tracking of both UPS and USPS packages.
  • Proficient with using Counter Manifest System and Point of Sale programs.
  • Assist with inventory, restocking retail cabinet, ordering supplies.
  • Help customers with dropping off and process packages for Domestic & International Shipping.

GenCyber Internship-Technical Assistant

SUNYWCC
05.2023 - 07.2023
  • Led hands-on learning for students in the STEM program, enabling them to dive into cybersecurity, virtualization, and networking tools.
  • Delved into the intricacies of computer systems, exploring, and constructing internal components.
  • Demonstrated active proficiency with networking tools, including the adept creation of CAT cables for practical use.
  • Facilitated students' exploration of virtualization and its advantages.
  • Advised students in orchestrating a dynamic simulation replicating the collaborative processes of a cybersecurity firm.

Education

Associate of Applied Science - Cybersecurity

SUNY Westchester Community College
Valhalla, NY
05-2023

Skills

  • Active Directory
  • Application installation
  • Ports and Protocols
  • Linux
  • Mac
  • Microsoft Office 365
  • PC repair and software installation
  • PowerShell
  • Security Protocols
  • Virtualization
  • Visual Basic
  • VMware
  • PC building
  • Windows
  • Windows Server 2019/2022

Certification

  • Certificate in Cybersecurity
  • Robert Wiener Center of Excellence in Cybersecurity
  • CompTIA A+ (In Progress)

Timeline

Center Associate

The UPS Store
02.2024 - Current

GenCyber Internship-Technical Assistant

SUNYWCC
05.2023 - 07.2023

Associate of Applied Science - Cybersecurity

SUNY Westchester Community College

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