Transformational technology executive with over 15 years of leadership experience in hospitality, restaurants, SaaS, and digital platforms. Proven track record aligning IT strategy with business growth, optimizing infrastructure, and spearheading enterprise modernization initiatives. Expertise in cloud migrations, POS/ERP deployments, digital ecosystems, and leading cross-functional teams. Demonstrated success delivering cost savings, driving platform innovation, and scaling technology in high-growth environments.
Overview
17
17
years of professional experience
Work History
VP Technology
Toridoll Holdings- Marugame Udon
05.2022 - Current
Directed end-to-end technology operations for 150+ restaurant units, overseeing POS, ERP, e-commerce, customer engagement, and digital infrastructure.
Led a full-scale system overhaul, migrating disparate legacy systems to an integrated ERP and above-store reporting platform, improving operational visibility.
Implemented a cloud migration strategy, reducing on-premise costs, and improving scalability and disaster recovery.
Oversaw contract negotiation and vendor management for key IT services, achieving a 40% network cost reduction, and 70% savings in security systems.
Built and led a high-performing IT team, aligning technology goals with finance, ops, training, and supply chain stakeholders.
Enabled mobile ordering, delivery, and loyalty integrations through a custom digital platform—driving a 12% sales lift through personalized, data-driven marketing.
VICE PRESIDENT OF SOFTWARE ENGINEERING
Arrivia
08.2018 - 05.2022
Provided executive leadership for global technology initiatives supporting a multi-brand travel platform, delivering scalable, high-performance solutions across web and enterprise systems.
Led cross-functional engineering, QA, and DevOps teams in end-to-end software delivery—from architecture and design to testing, compliance, and production operations.
Drove the execution of product and service roadmaps in alignment with corporate strategy and evolving customer demands, accelerating time to market and product innovation.
Established and institutionalized agile, standards-based software engineering practices across the SDLC, improving code quality, team velocity, and release predictability.
Recruited, coached, and scaled high-performing engineering teams while cultivating a culture of accountability, collaboration, and continuous learning.
Partnered with executive stakeholders to align technology investments with enterprise goals, ensuring resource prioritization, and effective program execution.
Played a critical role in shaping product strategy, translating business objectives into scalable technical solutions, and measurable business outcomes.
Championed leadership development and technical mentoring across the organization, building depth in engineering capabilities, and future-ready leadership pipelines.
Board Member & Strategic Technology Advisor
Dinenamics Inc.
08.2016 - 05.2022
Advised executive team on digital strategy, infrastructure, and growth planning for a restaurant-tech SaaS platform.
Provided leadership across product, architecture, engineering, and go-to-market initiatives.
Oversaw platform integrations with POS, payment systems, and digital ordering channels (web, mobile, kiosk).
Digital Optimization; Menu Boards, smart bot, AI
CO-FOUNDER
Nobility Global Solutions
08.2019 - 05.2021
Architected the company’s strategic roadmap and scalable business model, driving profitability, market expansion, and long-term sustainability.
Spearheaded the design, development, and launch of a secure, cloud-based marketplace platform—integrating vendor, customer, and affiliate applications to drive engagement and diversified revenue streams.
Directed international expansion, successfully launching operations in two countries and establishing a presence in three additional markets.
Built and led cross-functional, global teams across product, engineering, marketing, and operations—ensuring seamless execution and operational excellence.
Led financial strategy and governance, including budgeting, cash flow management, and capital allocation to support sustainable growth.
Developed and executed integrated digital marketing strategies (SEO, content, paid media, and social) to build brand equity and accelerate customer acquisition.
Conducted comprehensive market research and competitive analysis to guide product-market fit and innovation strategy.
Implemented governance frameworks to mitigate risk, ensure data security, and maintain compliance with international legal and regulatory standards.
DIRECTOR, RESTAURANT SYSTEMS
Rubio’s Restaurants
10.2015 - 08.2018
Provided strategic leadership across all restaurant-facing and enterprise technology systems, including digital platforms (e-commerce, SEO/SEM, customer engagement), POS, back office, BI, VoIP, MDM, PCI/SOX compliance, and ERP/HRIS integration.
Served as a key member of the IT Steering Committee, driving both short- and long-term technology roadmaps aligned with enterprise business goals.
Built and led a high-performing IT organization, overseeing recruitment, mentorship, and talent development to support large-scale digital transformation initiatives.
Directed critical infrastructure and systems initiatives including POS modernization, ERP integration, VoIP cloud migration, mobile device rollouts, e-commerce enhancements, and loss prevention technologies.
Led complex vendor negotiations and RFP processes, achieving major cost savings (40% reduction in network spend, 70% in security systems) while improving reliability and scalability.
Established strategic partnerships with technology providers and internal stakeholders to drive innovation, streamline operations, and support top-line growth through digital enablement.
DIRECTOR, RESTAURANT TECHNOLOGY OPERATIONS
Andre Boudin Bakery & Bistro Boudin
03.2014 - 10.2015
Led the strategic direction and execution of all restaurant and enterprise technology platforms, including POS, HRIS, mobile/online ordering, catering systems, customer engagement tools, and financial systems supporting P&L, purchasing, and bakery operations.
Spearheaded a full overhaul of core business applications—consolidating fragmented inventory and BI tools into an integrated, enterprise-wide reporting platform that enhanced data accuracy, decision-making, and operational agility.
Directed cross-functional initiatives in collaboration with Finance, Accounting, IT, Operations, Marketing, Supply Chain, and Training to align technology strategy with business priorities.
Modernized enterprise infrastructure by migrating desktop environments to virtual desktop infrastructure (VDI), reducing licensing costs and improving system scalability and manageability.
Executed the migration of on-premise servers to a high-availability co-location data center, increasing resilience, reducing downtime risk, and delivering cost efficiency.
POS/APPLICATIONS MANAGER
Real Mex Restaurants
10.2012 - 03.2014
Directed the enterprise architecture, system integration, and deployment of restaurant technologies, ensuring scalable, compatible, and business-aligned solutions across 100+ locations.
Led successful enterprise rollouts of CrunchTime (BOH) and HotSchedules (WFM), replacing legacy systems and streamlining operations, labor management, and reporting.
Spearheaded a full Micros POS modernization—overseeing database rebuild, UI optimization, and backend configuration—significantly improving system usability, uptime, and responsiveness.
Managed all in-store technologies including POS, KDS/KMS, online ordering, table management systems (TMS), server environments, and network infrastructure.
Led POS engineering and customization efforts, enabling flexible regional menu deployment, rapid promotional changes, and tighter operational controls.
Partnered cross-functionally with operations, finance, and vendors to ensure system reliability, deployment success, and alignment with evolving restaurant needs.
IT MANAGER
Stix Holdings, LLC
12.2008 - 10.2012
Managed enterprise-wide IT infrastructure including Windows Server, VMware, Active Directory, network security, and endpoint protection—ensuring business continuity and scalable growth.
Led the restructuring of Helpdesk operations, developing support documentation and onboarding a third-party support partner to drive service efficiency and SLA compliance.
Directed the pilot development of an iPad-based self-service kiosk, integrating with Micros 3700 and the e-commerce platform—an early move toward digital transformation and improved guest engagement.
Education
Bachelor of Science - Electrical Engineering
Makerere University
Kampala, Uganda
05.2001 -
Skills
IT management
Timeline
VP Technology
Toridoll Holdings- Marugame Udon
05.2022 - Current
CO-FOUNDER
Nobility Global Solutions
08.2019 - 05.2021
VICE PRESIDENT OF SOFTWARE ENGINEERING
Arrivia
08.2018 - 05.2022
Board Member & Strategic Technology Advisor
Dinenamics Inc.
08.2016 - 05.2022
DIRECTOR, RESTAURANT SYSTEMS
Rubio’s Restaurants
10.2015 - 08.2018
DIRECTOR, RESTAURANT TECHNOLOGY OPERATIONS
Andre Boudin Bakery & Bistro Boudin
03.2014 - 10.2015
POS/APPLICATIONS MANAGER
Real Mex Restaurants
10.2012 - 03.2014
IT MANAGER
Stix Holdings, LLC
12.2008 - 10.2012
Bachelor of Science - Electrical Engineering
Makerere University
05.2001 -
Core Competencies
IT Strategy & Operations | Enterprise Systems | Cloud & Infrastructure | POS, ERP and CRM Platforms | Digital Transformation | Vendor Management | Agile Leadership | Hospitality & Restaurant Tech | Cross-Functional Team Building | Data-Driven Innovation | Cost Optimization | SaaS Integrations