Dedicated professional recognized for strong problem resolution skills and effective communication. Successfully managed customer complaints and trained staff, contributing to improved service standards and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Olive Garden
Stockton
07.2025 - Current
Delivered prompt, friendly service for 100+ weekly guests via phone and in person, including complex, time-sensitive orders.
Resolved order and service issues empathetically and efficiently, contributing to repeat business and positive customer reviews.
Adapted quickly to changing priorities and peak-hour demands, maintaining composure, and service quality.
Verified accuracy of all orders before packing them into bags or containers for take-out.
Team Leader
Chick-fil-A
Stockton
05.2020 - 03.2023
Supervised front-of-house team operations during high-volume periods, ensuring excellent customer service and team efficiency.
Trained and mentored new staff and team leads on service standards, communication, and professionalism.
Handled customer complaints and escalations tactfully, maintaining guest satisfaction and brand reputation.
Performed accurate cash handling, drawer balancing, and nightly close procedures with integrity.