Peter De Core

• Networked with potential customers, made cold and warm calls and set up appointments and showcase offerings.
• Engaged with prospective clients to grow pipeline and schedule sales presentations.
• Presented products and features to customers, responded to concerns and redirected objections.
• Nurtured customer relationships to elevate customer experiences and facilitate sales.
• Expanded new business with implementation of effective networking and sales strategies.
• Built and maintained business partnerships and developed new business opportunities to drive competitive growth.
• Fielded customer questions and addressed concerns while emphasizing value of CH Robinson to encourage buyer confidence and drive sales.

Researched issues to address shipping errors and packaging mistakes.

• Analyzed operational performance and implemented plans to attain organizational and financial goals.
• Negotiated with various freight companies, which resulted in new contracts that reduced overall shipping costs by 40 % annually.
• Utilized ordering, tracking and billing systems and associated processes.
• Consistently met company and department objectives within budget and time constraints.
• Led and managed projects to support logistics efforts and plans.
• Reviewed profit and loss statements and metrics to identify trends and opportunities.
• Identified opportunities to reduce cost and improve productivity.
• Evaluated inventory levels to keep appropriate supply counts on hand at all times.
• Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.

• Negotiated with several freight companies, which resulted in new contracts that reduced overall shipping costs by 40 % annually.
• Reviewed profit and loss statements and metrics to identify trends and opportunities.
• Researched issues to address shipping errors and packaging mistakes.
• Oversaw large print inventory and supervised 20 employees.
• Conducted research on logistics operations, including literature reviews, interviews and site visits.
• Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
• Supervised staff of 20 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
• Saved costs through negotiating contracts with freight companies and suppliers.
• Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
• Utilized ordering, tracking and billing systems and associated processes.
• Evaluated inventory levels to keep appropriate supply counts on hand at all times.
• Led and managed projects to support logistics efforts and plans.
• Handled all departmental scheduling to maintain proper staffing for all shifts.
• Identified opportunities to reduce cost and improve productivity.

• Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
• Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
• Developed open and professional relationships with team members, enabling better, more effective customer service.
• Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
• Answered customer requests with friendly, knowledgeable service and support.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Helped customers work within established systems to achieve desired results and maintain company loyalty.
• Managed day-to-day operations, including supervision and assignment delegation for 5-member team.
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Evaluated customer account information to assess current issues and determine potential solutions.

• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
• Built positive and productive customer connections to drive consistent sales.
• Followed up after sales to assess satisfaction and identify ongoing requirements.
• Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
• Established and serviced multiple accounts in assigned territory.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Achieved or surpassed sales quotas monthly.
• Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.

• Introduced customers to new offerings and updated accounts.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Achieved sales goals, increasing revenue by 40% for top accounts in and expanding personal sales base with new accounts.
• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
• Built positive and productive customer connections to drive consistent sales.
• Followed up after sales to assess satisfaction and identify ongoing requirements.
• Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
• Implemented consultative sales techniques to generate revenues and exceed sales targets.