Peter DeFosses
Vero Beach,FL
Summary
Dependable Dispatcher with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable Dispatcher with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
14
14
years of professional experience
Work History
Delivery Driver / Dispatcher
Sunny Tiger Logistics, LLC
03.2021 - 10.2024
- Obey traffic laws and follow established traffic and transportation procedures
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
- Report any mechanical problems encountered with vehicles
- Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios
- Read maps and follow written or verbal geographic directions
- Load and unload trucks, vans, or automobiles
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 40+ fleet vehicles.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Assisted OP's manager with scheduling employee's and routing.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Checked that each scheduled route was appropriately covered by delivery drivers.
Service Ambassador
Cleveland Clinic Indian River Hospital
02.2015 - 02.2021
- Utilizing Computer Programs Excel, Powerpoint etc
- Emailing Supervisors and keeping staff updated on all information or process changed
- Using Spreadsheets for Clinical and or Patient information
- Knowledgeable of Areas, Assisting Patients and Visitors around, keeping area neat and organized, heavy lifting or supporting weight of patients
- Maintaining Schedule/Shift for each Workweek for all employee's in department
Dock Worker/Lead
Dillards, Inc.
02.2013 - 02.2015
- Lock up at night including overhead doors
- Cleaning up the store such as sweeping the floor, vacuuming the floor
- Unload all truck and Trailers
- Perform tasks set out by manager
- Receiving, unpacking, verifying and recording incoming merchandise
- Repaired computers and various equipment
- Organizing and distributing merchandise on arrival and providing customer service
- Unload trailers consisting of many different piece counts
- Ensure safety of employees and customers
- Unload/reload trucks of merchandise/boxes
- Processed all merchandise from incoming trailers
- Unload trucks and sort clothing
- Unload the trucks full of merchandise and deliver to specific departments
- Assist in moving merchandise to the sales floor, helping to maintain the overall cleanliness of both selling and support areas, processing all receipts in a timely manner
- Loading and unloading of truck stock on a day to day basis
- Basic electrical maintenance of the store
- Answer calls and do operational maintenance for the store
- Assisting Dock Manager with planning schedule's for all department employee's.
Cashier/Team Lead
Burger King Corporation
04.2011 - 01.2013
- Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, and frozen custard machines
- Check accuracy of all orders
- Keep register area neat and stocked with necessary supplies
- Assist in break-down of bi-weekly inventory shipment
- Cleaned food preparation areas, cooking surfaces, and utensils
- Maintain knowledge on current and future promotions
- Maintain a clean work environment by sweeping and mopping floors, wiping tables, taking out trash, and cleaning bathrooms, lobby and kid's playroom
- Provided friendly guest service and heartfelt hospitality
- Assisting Managers with Scheduling and Inventory
Education
High School Diploma -
Saint James Academy
Ft. Pierce, FLSkills
- Dependable and reliable
- Time management skills
- Loading and unloading
- GPS and route planning
- Delivery schedule development
- Multitasking
- Documentation
- Problem-solving abilities
- Safety Procedures
- Team building
- Professionalism
- Conflict Resolution
- Adaptability
- Defensive Driving
Timeline
Delivery Driver / Dispatcher
Sunny Tiger Logistics, LLC
03.2021 - 10.2024
Service Ambassador
Cleveland Clinic Indian River Hospital
02.2015 - 02.2021
Dock Worker/Lead
Dillards, Inc.
02.2013 - 02.2015
Cashier/Team Lead
Burger King Corporation
04.2011 - 01.2013
High School Diploma -
Saint James Academy
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