Peter Drinkwater

• Supported IT service management activities, including change, event, incident, and problem workflows, across JPMorgan Chase business lines and client segments.
• Coordinated senior client and vendor relationships to align service delivery with business requirements.
• Managed global infrastructure teams across IBM z/Series and iSeries, HP, Linux, and Windows platforms to maintain operational stability.
• Implemented ServiceNow across JPMorgan Chase.
• Introduced broad AI processes across firm using ServiceNow and off-platform solutions.
• Reviewed risk controls and compliance requirements across IT-regulated operations.
• Partnered with cross-functional teams on product, technology, and operations initiatives.
• Negotiated vendor and supplier contracts to secure favorable terms and increase organizational value.
• Monitored organizational financial performance and drove corrective actions.
• Applied laws, regulations, policies, and procedures to support business compliance.
• Served as Ansible automation engineering lead.
• Led global technology engagement with global regulators.

• Supported global team managing 200,000 servers across physical and virtual environments.
• Assisted with incident response, change management, and maintenance tasks across compute platforms.
• Contributed to automation strategy development across environment.
• Helped improve platform performance against defined KPIs, KRIs, and OKRs.
• Brought technology maintenance tasks in-house from third-party vendor, improving client experience and reducing multi-million-dollar spend.
• Built process automations and tools now executing 99% of actions hands free during defined maintenance windows.
• Helped shape strategy development and aligned departmental goals with organizational priorities.
• Led cross-functional teams through planning, execution, and process review.
• Managed budgets, forecasts, and resource allocation for core business operations.
• Established policies, procedures, and standards across director-level functions.
• Reviewed performance reports and guided operational improvements for employer.
• Recruited, trained, supervised, evaluated, and mentored staff members.
• Directed organization daily operations while maintaining compliance with applicable laws and regulations.
• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Identified opportunities to improve operational performance metrics.
• Managed budgeting and financial planning processes for organization.
• Identified opportunities for process optimization through data analysis.
• Coordinated with regulatory bodies to maintain compliance with laws and standards.

Prior to 2009, worked for JPMorganChase UK across infrastructure roles including zSeries, iSeries, Tandem, UNIX, and Wintel operations, plus AutoSys and Control-M scheduling products.