Peter E. Jarvis
St. Louis Park,Minnesota
Summary
Dedicated manager with an impeccable work ethic and exceptional leadership skills in a fast-paced professional environment. Proven managerial excellence through over fourteen years of experience in the food/beverage and hospitality industries. Graduated from High School with honors, possessing a high level of knowledge and competence in areas such as team building, customer service, training, inventory management, professional communications, organization and planning, problem-solving, quality assurance, technology support, cost control, and payroll management.
Overview
23
23
years of professional experience
Work History
Executive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor
TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy Minneapolis
06.2008 - Current
- Assumed overall management, control and responsibility in the absence of the Director of Housekeeping
- Inspected guest rooms to ensure the highest cleaning standards are met in coordination with the company’s brand image
- Provided counseling and support to employees in meeting their responsibilities and promoted their cooperation as a team
- Motivated and disciplined a team of 15 employees to provide superior customer service to guests and monitored daily job performance
- Resigned from position for a short period to pursue advancement at Perkins, then returned with a promotion
- Conducted daily payroll duties of all housekeeping employees
- Updated guest rooms in accordance to Hilton Hotels Corporation standards
- Inventory control and management of the housekeeping department
- Oversaw guest service relations and communications for hotels on-line customer surveys
- Provide support for various roles for hotels within the company’s portfolio
- Provide hotels with support on various PMS systems, including OnQ, Fosse, and Opera
Global Implementation and Change Management Specialist
GDH – Contractor for Hilton Technology
09.2018 - 05.2019
- Set up database and Server for new and/or converting Hilton Hotel
- Taught a two day class for proprietary hotel software
- Set up server room
- Opened hotel within restrictive time line
- Provided 24 hour on-site support
Assistant Kitchen Manager
Perkins Family Restaurant and Bakery
08.2001 - 01.2012
- Supported back of the house management to execute the highest of standards in regards to sanitation, safety, organization and teamwork
- Controlled all operations of food preparation and presentation to ensure accurate reflection of company brand image
- Standardized portions and implementation of labor cost controls to create efficient and profit conscious atmosphere
- Distributed cleaning assignments to back of the house staff to even out labor times in addition to improving morale and employee engagement
- Administered inventory, facilitating product orders and stocking which revealed excellence in accuracy, arrangement and consistency
Shift Leader
Perkins Family Restaurant and Bakery
08.2001 - 01.2012
- Collaborated with management staff to implement organized, friendly and customer-centric front of the house operations
- Supervised wait staff, hosts and busers to maintain a professional, clean and welcoming working and dining environment for employees and customers
- Requested and responded to customer compliments, concerns, comments and suggestions regarding restaurant appearance, food quality, wait staff and restaurant operations
- Coordinated with all restaurant employees to meet weekly and monthly store sales, efficiency and profitability goals
- Demonstrated excellence in sales year round and more vigorously during new product promotions and seasonal marketing campaigns to reach maximum revenue objectives
- Managed daily transactions and balancing finances to maintain an accurate record of restaurant assets and minimize fraudulent activity
Assistant Manager
Perkins Family Restaurant and Bakery
08.2001 - 01.2012
- Worked with general manager to employ highly efficient and professional store operations
- Managed, trained, guided and motivated up to 20 staff members to maximize levels of performance
- Controlled inventory with high attention to detail
- Monitored front of the house and back of the house operations to ensure proper sanitation, food quality and presentation
- Assisted in managing customer service initiatives and contests for servers to increase profitability
- Investigated and resolved food quality and service complaints to enhance customer satisfaction and consistent repeat business
- Supported management in hiring in addition to other human resource related functions
Education
High School -
Skills
- Team Building
- Customer Service
- Training
- Inventory
- Professional Communications
- Organization and Planning
- Problem Solving
- Quality Assurance
- Technology Support
- Cost Control
- Payroll Management
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Budgeting and financial management
- Relationship building
- Public speaking
- Leadership development
Timeline
Global Implementation and Change Management Specialist
GDH – Contractor for Hilton Technology
09.2018 - 05.2019
Executive Director of Housekeeping / Food and Beverage Coordinator / Assistant General Manager / Task Force Manager/ Welcome Desk Supervisor
TPI Hospitality/ First Hospitality/ Sherman Associates – Hilton Garden Inn Eagan/ Hilton Garden Inn Bloomington/ Canopy Minneapolis
06.2008 - Current
Assistant Kitchen Manager
Perkins Family Restaurant and Bakery
08.2001 - 01.2012
Shift Leader
Perkins Family Restaurant and Bakery
08.2001 - 01.2012
Assistant Manager
Perkins Family Restaurant and Bakery
08.2001 - 01.2012
High School -
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