Peter Escobar

The Director of Guest Experience will ensure that the voice of the guest (present and future) is persistent and
clear in the formation of strategy, plans and opportunity identification.

• Drafted and distributed reports to assist board members with critical business decisions.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Establish and maintain professional working relationships with over 20 outside accounts monthly through exceptional communication and proactive problem-solving for customer satisfaction
• Using Google software (Gmail, Docs, Sheets, etc.) and social media (Instagram/Facebook) helped keep clients organized and communicated with effectively
• Instagram following and clients doubled over first year and pushed our brewery to its production capacity.

• Managed a team of 15 employees with effective communication and training
• Evaluated risk of cash and collateral loans up to $15,000
• Staff scheduling
• Maintained professional working relationships with all customers
• Using Loan-A-Ranger software to evaluate collateral and payday loans were able to maintain and grow an effective store loan balance
• Use of Paylocity payroll software helped maintain a healthy labor percentage while effectively scheduling staff for store needs
• Met 90% of sales and loan targets yearly
• Staff that was hired and trained took over and are still accomplishing goals after I moved on.

• Managing a staff of 40+ employees
• Key MED Badge
• Opening and closing procedures
• Buyer for 3rd party vendors and responsible for inventory audits
• Adhering to constantly changing state regulations
• High volume sales seeing hundreds of customers a day
• Responsible Vendor Certified
• METRC certified.