Summary
Overview
Work History
Education
Skills
Affiliations
Software
Interests
Timeline
Generic
PETER FAYIAH

PETER FAYIAH

Procurement Transport Logistics Associate
Baltimore,MARYLAND

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with Number years of experience working in busy Type environments. Diligent Warehouse Associate offering Number years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities. Resourceful Type worker with Number years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging Industry materials. Safety-driven and adaptable with good planning and problem-solving abilities. Hardworking Type team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in Area of expertise. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Dock Worker

Ward Trucking
Baltimore, MD
08.2023 - Current
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Followed verbal and written instructions to properly move and ship products.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Used fork lifts, hand truck, and pallet jacks to move materials on dock.
  • Participated in training and safety drills to prepare for emergency situations occurring on dock.
  • Operated computer systems and internal software to track and record cargo movements.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated equipment while observing standard safety procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Moved furniture and boxes using utility dolly and truck ramp.

Warehouse Associate

Amazon
Edgewood, MD
06.2023 - Current
  • Receiving, labeling, and storing incoming shipments
  • Assessing stock for damages
  • Keeping a concise record of inventory
  • Accurately filling customer orders
  • Processing, packing, and shipping orders accurately
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Consistently lifted materials weighing as much as Number pounds.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Assembled pallets and crates for secure transportation of materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Strapped items down over protective padding to secure throughout transportation.
  • Maintained clean, orderly work environment free of hazards.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Professional Security Guard

Allied University
Dundalk, MD
11.2022 - 06.2023
  • Collaborated with local law enforcement agencies to support criminal investigations
  • Maintained stamina during long periods of sitting, walking, and standing while remaining focused and vigilant
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations
  • Wrote reports outlining incidents such as theft, unauthorized access violations, or other unusual occurrences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.

Warehouse Associate

Amazon
Baltimore, MD
06.2021 - 09.2022
  • Receive and put away inventory
  • Pack customer orders in the appropriate box size with the correct amount of packaging materials
  • Load trailers with completed packed orders according to size and weight requirements.

Customer Service Representative Aerotek Contractor

Pioneer Bancorp, Inc
Baltimore, MD
08.2020 - 02.2022
  • Resolved customer complaints by determining the cause of the problem, selecting the best solution, and expediting correction or adjustment
  • Maintained a positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases
  • Investigated and resolved customer inquiries and complaints promptly while maintaining regular correspondence with clients
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Implemented and developed customer service training processes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Created and maintained detailed database to develop promotional sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Sought ways to improve processes and services provided.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new personnel regarding company operations, policies and services.
  • Developed and updated databases to handle customer data.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Benefit Advocate

Four Sons Incorporated Company
Baltimore, MD
01.2003 - 06.2019
  • Executed exceptional customer service through effective communication via telephone, email, or Internet in a professional, courteous, and accurate manner while recording a brief overview of communication
  • Resolved customer inquiries and concerns with first-call resolution while driving customer satisfaction rates
  • Coordinated with new members to evaluate needs regarding benefits, eligibility, claims, financial spending accounts, and correspondence
  • Facilitated continuous communication to address questions and provide guidance
  • Identified individual needs and educated clients to select the best benefit plan options that maximize the value of their health plan benefits by choosing quality care providers
  • Processed monthly remittances and reconciliation for various benefit plans
  • Delivered targeted advice on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Software.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Developed comprehensive benefits packages to improve employee satisfaction and retention.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
  • Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
  • Built relationships with vendors to foster quality service delivery.
  • Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
  • Created employee education programs to improve understanding of benefits packages and increase utilization.
  • Administered performance-based incentive and bonus plans, encouraging employee excellence.
  • Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
  • Assisted with design and implementation of various employee benefits programs.
  • Created detailed job description library for organization and maintained relevance with regular updates..
  • Developed and maintained comprehensive job evaluation system for equitable compensation.
  • Conducted wage and salary surveys to build competitive compensation plans.
  • Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
  • Help create and optimize salary structures and bonus programs.

Education

Associate of Science - Transportation And Supply Chain Management

Baltimore City Community College
2850 Liberty Heights Ave, Baltimore, MD 21215
01.2021 - Current

Forklift Operator Certificate: OSHA - undefined

Foundations of Project Management - Google Certificate 10/ - undefined

Skills

Enterprise Resource Planning Softwareundefined

Affiliations

A result-driven individual with exceptional communication and interpersonal skills that allow for increased customer satisfaction, team cohesion, and overall company success. Extensive experience ensuring business operations are executed to the highest standard. Focused on applying schooling and building experience in Project Management and Supply Chain Management.

Software

GIS, Anylogic, SAP

Interests

Reading

Timeline

Dock Worker

Ward Trucking
08.2023 - Current

Warehouse Associate

Amazon
06.2023 - Current

Professional Security Guard

Allied University
11.2022 - 06.2023

Warehouse Associate

Amazon
06.2021 - 09.2022

Associate of Science - Transportation And Supply Chain Management

Baltimore City Community College
01.2021 - Current

Customer Service Representative Aerotek Contractor

Pioneer Bancorp, Inc
08.2020 - 02.2022

Benefit Advocate

Four Sons Incorporated Company
01.2003 - 06.2019

Forklift Operator Certificate: OSHA - undefined

Foundations of Project Management - Google Certificate 10/ - undefined

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PETER FAYIAHProcurement Transport Logistics Associate