Peter Fielding
Lebanon,NJ
Summary
Customer Success Manager with 10 years of experience in enhancing client engagement and retention within logistics and sales sectors. Expertise in leading teams and improving service delivery through data-driven strategies. Strong ability to build lasting relationships and boost customer satisfaction using innovative solutions and effective communication. Proficient in utilizing analytical tools and customer management systems to drive performance and meet organizational objectives.
Overview
16
16
years of professional experience
Work History
Customer Success Manager
A.P. Møller – Mærsk
Florham Park, USA
09.2018 - Current
- Led team of 10 Customer Success Partners, enhancing client engagement and retention strategies.
- Oversaw ocean logistics contracting, ensuring compliance with industry standards and optimizing service delivery.
- Tracked customer performance through proactive forecasting and reporting using SAPBI, driving data-informed decision-making.
Sales Support Specialist
A.P. Møller – Mærsk
Florham Park, USA
01.2016 - 08.2018
- Managed and maintained client contracts, ensuring compliance and satisfaction.
- Assisted with pricing strategies to enhance customer acquisition and retention.
- Resolved customer issues through personalized service, fostering long-term relationships.
- Trained and mentored Customer Success Partners, contributing to improved sales closure rates.
Walt Disney World College Program Intern
The Walt Disney Company
Lake Buena Vista, USA
02.2010 - 08.2010
- Delivered exceptional customer service as a sales and merchandising representative, enhancing guest experiences.
- Trained peers in world-renowned customer experience standards, fostering a culture of excellence within the team.
- Participated in accredited programs focused on Human Resource Management, Hospitality Management, and Corporate Leadership further developing customer experiences and organizational skills.
Education
Master of Business Administration -
Southern New Hampshire University
Manchester, NH04.2024
Bachelor of Science - Business Administration
Rider University
Lawrenceville, NJ05.2012
Skills
- Customer relationship management
- Data analysis
- Written communication
- Sales management
- Business development
- Contract negotiation
- Performance forecasting
- Team leadership
Timeline
Customer Success Manager
A.P. Møller – Mærsk
09.2018 - Current
Sales Support Specialist
A.P. Møller – Mærsk
01.2016 - 08.2018
Walt Disney World College Program Intern
The Walt Disney Company
02.2010 - 08.2010
Master of Business Administration -
Southern New Hampshire University
Bachelor of Science - Business Administration
Rider University