Peter Frank
Austin,TX
Summary
Professional in logistics, supply chain industry, and customer service with focus on delivering exceptional results. Proven experience in streamlining fulfillment processes and enhancing operational efficiency. Known for strong team collaboration and adaptability in dynamic environments. Skills include inventory management, order processing, warehouse operations, and sales with over 1 million dollars of product sold. Over 7 years in the motorcycle and customer service industry focusing on sales and opperations.
Overview
9
9
years of professional experience
Work History
Operations and Fulfillment Specialist
Motovation Accessories
05.2021 - Current
- Shipping and receiving: Overseeing vendor shipments and receiving high dollar products.
- Order fulfillment: Tracking, processing, fraud prevention, and customer fulfillment.
- Inventory: Tracking and screening for discrepancies in product; reordering inventory as needed. Overseeing $2 million of product.
- Working directly with upper management of international vendors and customers at MotoGP while cultivating relationships.
- Informing customers of lead times, handling disputes, and billing.
- Cradle to grave sales; building individual and dealer relationships, while working to grow profit and revenue.
- Coordinating vendor sponsorships for in house events.
- Overseeing reordering of tools and equipment needed for customers and vendors.
- PO Processing for Vendors and Dealers.
- Managing and generating social media content.
Key Holder/ Sales Associate
Cycle Gear
12.2018 - 05.2021
- $1,000,000 sold
- Customer Service
- Keyholder
- Order Tracking
- Closing Cash Drawer
- Industry Expert
- Finding Personalized gear for each customer
- PO Processing
Bellman
Barton Creek Omni
05.2019 - 08.2019
- Secondary Source of income while employed at Cycle Gear.
- Excellent experience in customer service.
- Highly rates establishment with high profile clientele.
Guest Service Coordinator
Towne Park
08.2016 - 09.2017
- Directing a team of valet drivers and bellhops
- Managing the front drive of the Towne Park operated hotels.
- Traveled to other properties to assist in managing the front park and other valets as the company required.
- Coordinated guest services operations to enhance overall guest experience and satisfaction.
- Managed reservations and check-in processes, ensuring seamless arrival for guests.
Education
High School -
Mccallum High School
05.2015
Skills
- Customer service
- Cash Drawer Accountability
- Vendor and customer order processing
- Microsoft Excel
- Microsoft Word
- Braintree
- X-Carts
- ZenDesk
- ShipStation
- PO Processing
- Bench 185 lbs
- Warehouse operations
- Logistics planning
Timeline
Operations and Fulfillment Specialist
Motovation Accessories
05.2021 - Current
Bellman
Barton Creek Omni
05.2019 - 08.2019
Key Holder/ Sales Associate
Cycle Gear
12.2018 - 05.2021
Guest Service Coordinator
Towne Park
08.2016 - 09.2017
High School -
Mccallum High School
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